Product Manager, Patient Experience

Natera

11d • Remote

About The Position

The Product Manager will be responsible for defining and optimizing the digital and operational experience across various user touch points with Natera. This is an individual contributor role that will focus on the patient’s sample collection experience, solving key pain points for the patient, our support teams, and other operations teams. This role will partner with key stakeholders across Natera to drive the strategy and roadmap to guide and support millions of Natera patients through their sample collection experience. Key business partners that the Product Manager will work with include: mobile phlebotomy, patient coordinators, commercial product, platform/technical product, engineering, data analytics, marketing, customer support, and sales teams. The Product Manager will work extensively with cross-functional teams to define requirements, build new features, and implement patient experience improvements that will make it easy for patients to complete their sample collection, a key area of focus for Natera. If you enjoy moving quickly, accomplishing aspirational goals in an ever changing environment and working on truly impactful products, this role is for you.

Requirements

• 3-5+ years of experience in consumer digital product management; previous experience in healthcare, healthtech or biotech a plus
• Proven ability to work and influence cross functional teams; effective at building rapport with key stakeholders
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions.
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
• Experience working in an agile development environment; scrum experience a plus

Responsibilities

• Drive innovation and product strategy, create/maintain product roadmaps, prioritize features, and define requirements for the digital patient sample collection experience in conjunction with stakeholders across different functional groups.
• Collaborate with SMEs across Natera to identify and plan for operational changes driven by new platform and feature launches.
• Partner with the UX designer, engineers and QA to deliver seamless user experiences that meet both business and user needs.
• Drive projects from inception and discovery to delivery and post-launch support.
• Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams.
• Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making.

Benefits

• comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• free testing for employees and their immediate families
• fertility care benefits
• pregnancy and baby bonding leave
• 401k benefits
• commuter benefits
• generous employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees