Product Manager - Customer Experience

ISS STOXX•Boston, MA

2d•Hybrid

About The Position

ISS MI is the leading provider of data, insights, and analytics on the firms and people driving the financial services and insurance industries across North America. This position supports the product organization in collecting user feedback, defining the problem statement, writing user stories, demonstrating features, client engagement, customer support, and monitoring usage.

Requirements

3–6 years of experience in a B2B SaaS environment, ideally in product support, implementation, customer success, or a related role close to customers
Bachelor’s degree required.
Hands-on experience working with web-based applications and understanding how systems, data, and workflows connect
Proven ability to break down ambiguous problems into structured requirements
Strong written and verbal communication skills, especially when explaining technical concepts to non-technical stakeholders
Comfort working with engineers and participating in agile product development processes
Customer-first mindset with a growing interest in long-term product impact (not just short-term fixes)
Passionate about finding analytical solutions to business problems

Nice To Haves

Degree concentration or additional coursework in analytical disciplines such as Computer Science, Management Information Systems, Economics, Finance, or similar fields is a plus.
Preferred analytical curiosity, meticulous with a strong attention to detail, outstanding interpersonal skills, and ability to read the room
Eagerness to learn about industry operating environment and new data/technology concepts

Responsibilities

Define business requirements and user stories/tickets
Own and manage prioritization of product backlog
Manage release cycles and coordinate with internal resources for development, testing, and marketing communications.
Partner with development, QA, data operations, and business development to align with business priorities.
Define key performance indicators for reliability and usage of the product capabilities
Document key decisions to avoid any uncertainties.
Evangelize the product features and benefits to enable the sales and account management teams to speak to the value creation
Support product managers by supervising the product roadmap execution to deliver scalable and best-in-class capabilities
Work cross-functionally with other product teams within and across business units, multiple scrum teams, and different development processes
Support the sales team with the sales process to ensure customer success
Assist support team with customer product issues

Benefits

Competitive Compensation — The expected base pay range for this role based in Boston, MA is $95,000 - $105,000 (based on experience and education) with additional performance-based incentives.
Career Growth & Learning — Work alongside industry experts, gain deep knowledge and expertise, and develop a rewarding long-term career.
Comprehensive Benefits — Health, dental, vision, 401(k) with company match, paid time off, parental leave, and more.
A Welcoming, Mission-Driven Culture — Join a global organization committed to driving positive environmental and social impact.
Hybrid & Flexible Work Environment in a Convenient Location
Medical, Dental, and Vision coverage
401(k) with a company match up to 9%, including a Safe Harbor contribution
Flexible Spending Account (FSA) and commuter benefit programs
Generous paid time off
Volunteer Day
Paid parental leave
Hybrid working options