Product Manager, Logistics

Whatnot•Los Angeles, CA

2d•Hybrid

About The Position

As a Product Manager on the Logistics team, you will shape the systems and experiences that power how anything gets shipped on Whatnot. This team sits at the center of the platform, and is critical to the success of every single order on Whatnot. Your work will directly impact seller success, buyer trust, and the economics of our marketplace. Ensure that anything can be sold and fulfilled on Whatnot. Identify shipping options that unlock new categories, countries, and seller segments across our global marketplace. Accomplish best-in-class shipping reliability as measured by on-time scan rates and fulfillment standards by building tools and systems that enable sellers to ship quickly and consistently. Improve shipping affordability and transparency by designing pricing, bundling, and carrier solutions that are simple, competitive, and easy to understand. Drive sustainable logistics economics by building scalable infrastructure, data systems, and user experiences that balance buyer experience, seller needs, and business outcomes. You will partner closely with Engineering, Design, Data Science, Operations, and external partners to deliver both user-facing experiences and the underlying platform that supports logistics across Whatnot. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, Seattle, Los Angeles, or New York City hubs.

Requirements

7+ years of product management experience, with a track record of owning product strategy, roadmap, and execution while balancing short and long-term goals.
Strong product judgment with the ability to balance buyer experience, seller needs, and business economics
Experience building or scaling complex systems that combine user experience with underlying platform or infrastructure
A data-driven mindset with experience defining metrics, running experiments, and using insights to drive decisions
Ability to operate across ambiguity, identify high-leverage opportunities, and drive execution across multiple teams
Excellent cross-functional collaboration skills, with experience partnering closely with Engineering, Design, and Operations
Must live within commuting distance of our San Francisco, Seattle, Los Angeles, or New York City hubs.

Nice To Haves

Experience with shipping, fulfillment, or multi-sided marketplaces with logistics components
Experience in a marketplace, logistics, or systems-heavy environment

Responsibilities

Shape the systems and experiences that power how anything gets shipped on Whatnot.
Identify shipping options that unlock new categories, countries, and seller segments across our global marketplace.
Build tools and systems that enable sellers to ship quickly and consistently to accomplish best-in-class shipping reliability.
Design pricing, bundling, and carrier solutions that are simple, competitive, and easy to understand to improve shipping affordability and transparency.
Build scalable infrastructure, data systems, and user experiences that balance buyer experience, seller needs, and business outcomes to drive sustainable logistics economics.
Partner closely with Engineering, Design, Data Science, Operations, and external partners to deliver both user-facing experiences and the underlying platform that supports logistics across Whatnot.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.