Product Manager (KYB)

Trulioo•Toronto, ON

3d•CA$100,000 - CA$130,000•Remote

About The Position

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

Requirements

5+ years in product management, with a track record of shipping work that moved measurable business or customer outcomes
Technical fluency - comfortable specifying API behavior, reasoning about platform and data architecture trade-offs, and engaging with engineers as a peer on scope, edge cases, and build-vs-buy decisions
Analytical rigor - defining the right metrics, instrumenting learning loops, and using data to drive prioritization decisions
Customer discovery - regularly talking to customers and internal teams, synthesizing qualitative and quantitative signals, and separating urgent asks from durable product opportunities
Go-to-market experience taking new products from concept through launch with sales, marketing, and CS - ideally including enterprise selling motions
Stakeholder management and influence without authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including driving durable alignment on difficult trade-offs
AI fluency as a default - you use modern AI tools to accelerate research, drafting, prototyping, and engineering communication
Clear written communication - your strategy docs and PRDs should require minimal interpretation

Nice To Haves

Background in KYB/KYC/AML, merchant onboarding, identity verification, risk, RegTech, financial services, payments, or e-commerce platforms
Experience shipping AI-powered features, including evaluation methodology and reasoning about non-deterministic outputs
Experience with global product surfaces - multi-jurisdiction compliance, localization, or international data sourcing

Responsibilities

Strategy and roadmap for key KYB capabilities - including the prioritization trade-offs, the bets we're making, and the work we're explicitly not doing
Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans
Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented
Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale
New product launches end-to-end - partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers
Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction