Product Manager, Information Technology

University of Ottawa•Ottawa, ON

11d•Hybrid

About The Position

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome. In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Requirements

University degree in Computer Science, Management Information Systems (MIS) or a related field.
Minimum 5 years of experience in project planning, risk analysis and project management in a complex and diverse IT environment.
Knowledge of computing principles and computer applications development methodologies.
Knowledge of business processes and management systems that are used by the University and/or the designated client group.
Knowledge of the University’s and/or clients business operations and priorities to provide the appropriate advice and support.
Knowledge and experience in the use of software development methodologies, tools and techniques and the software development life cycle.
Experience in managing multiple, cross-functional systems development projects
Experience in creating estimates, in leading project planning, risk analysis and in formulating risk mitigation strategies.
Demonstrated experience applying architect concepts, including modeling and technology selection and implementation.
Ability to negotiate and influence clients in accepting solutions that align both the strategic goals of the University and short and long-term client requirements.
Ability to proactively keep abreast of new/emerging technologies.
Bilingualism – French and English (spoken and written).
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Nice To Haves

Experience with security systems in protection services is an asset.

Responsibilities

Reporting to the Senior Manager the incumbent manages the endeavours that support the strategic operations of a designated Faculty/Service and share this information with technical and non-technical university staff.
Provides leadership and guidelines in the implementation of application solutions.
Works with business owners to identify potential data sources and business rules and is responsible for the design of conceptual and logical data models for the data warehouse environment.
Supports and maintains operational applications and plays an important role in the design, testing and improvement of the applications that support various endeavours.
In that capacity, is responsible for the selection and implementation of appropriate technologies and tools to manage the implantation of new releases.
Works with client manager to identify business and strategic needs, as well as opportunities for IT solutions to be applied to solve business problems and increase administrative efficiency and lower administrative costs, improve service, etc.
Evaluates the technical, economic, and operational feasibility of different approaches to solving business problems.
Develops project proposals, analyzes and documents risks, and risk mitigation strategies.
Ensures licensing management, provisioning and liaisons with vendors.
Organizes inter-disciplinary project teams according to the needs of each project, leads and supervises their work.
Negotiates with stakeholders to ensure that project teams are appropriately staffed.
Ensures that appropriate controls and progress reports are prepared regularly.
Ensures that risks are monitored and that risk mitigation strategies are implemented when necessary.
Design complete solutions to complex business problems using expert knowledge of technology, business process analysis techniques, business process re-engineering, workflow analysis, etc.
Ensures that appropriate change management strategies are in place for all supported applications.
Ensures that appropriate communication strategies are put in place with respect to new projects and business process changes.
Ensures that appropriate maintenance and support services are available for supported applications.
Addresses client concerns.