Product Manager, In-Person Giving

Fundraise Up • Georgia - Remote, GA

2d • GEL 12,650 - GEL 13,500 • Remote

About The Position

Fundraise Up is seeking a Product Manager to own the Events & Commerce product line within the broader In-Person Giving product. This is a hands-on role focused on discovery, definition, delivery, launch, and iteration. The Product Manager will define the product direction for Events & Commerce, grounded in customer workflows, live usage, and commercial evidence. This role involves working closely with other Product Managers to ensure seamless integration with existing platforms and features, and partnering with the Peer-to-Peer team for shared capabilities. The position is not for event planning, sales, or internal project coordination. The Product Manager will be responsible for defining the product direction, leading discovery and product definition, shaping and delivering the product, and launching, learning, and driving outcomes. The role also emphasizes an AI-native approach to product management.

Key responsibilities include:
- Defining the product direction by translating customer research, market evidence, and business context into a clear product thesis and roadmap.
- Choosing a focused target segment and event scenario, and deciding which capabilities belong in the shared In-Person Giving foundation versus an Events-specific model.
- Making explicit decisions about what Fundraise Up should build, integrate, partner on, or exclude, and keeping assumptions, success metrics, scope, risks, and product decisions visible.
- Leading discovery and product definition by working directly with various stakeholders, mapping complete event workflows, and validating decisions through interviews, observation, prototypes, and live product usage.
- Shaping problems related to ticket sales, check-in, commerce catalogues, auctions, and more, while separating true adoption blockers from feature requests.
- Shaping and delivering the product by owning it from problem definition through requirements, delivery, launch, and iteration, writing clear requirements, and making day-to-day scope and trade-off decisions.
- Designing for real event conditions, ensuring reuse of existing infrastructure where possible, and keeping delivery predictable.
- Launching through Early Access Programs (EAPs) with clear criteria, measuring success, and partnering with cross-functional teams on positioning, enablement, and launch readiness.
- Connecting product evidence to key metrics and making explicit recommendations for iteration, expansion, or change.
- Utilizing AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation.

Requirements

• 4–7 years of Product Management or Product Ownership experience in a software product company.
• End-to-end ownership of a customer-facing product area with Engineering and Design.
• Strong judgment in reducing a large problem space to a focused release and explaining the trade-offs.
• Experience turning customer evidence and product data into decisions.
• Clear written communication across requirements, edge cases, metrics, and decision records.
• Ability to work with transactional, multi-actor workflows involving permissions, states, money, and data relationships.
• High ownership and independence.
• Fluent written and spoken English.
• Fluent in Russian and English (C1+).

Nice To Haves

• Experience with ticketing, event technology, commerce, POS, payments, marketplaces, registration, auctions, or other transaction-heavy products.
• Experience with mobile applications, contactless payments, physical devices, or hardware-enabled workflows.
• Experience with B2B SaaS, fundraising, nonprofits, or other operationally complex customer environments.
• Experience launching a new product area through beta or EAP.
• Knowledge of CRM integrations, financial reconciliation, reporting, transaction attribution, analytics, or SQL.
• Practical use of AI for research, prototyping, analysis, or product operations.

Responsibilities

• Define the product direction for Events & Commerce.
• Turn customer research, market evidence, and business context into a clear Events & Commerce product thesis and sequenced roadmap.
• Choose a focused target segment and event scenario.
• Decide which capabilities belong in the shared In-Person Giving foundation and which require an Events-specific model.
• Make explicit decisions about what Fundraise Up should build, integrate, partner on, or deliberately exclude.
• Keep assumptions, success metrics, scope, risks, and product decisions visible.
• Lead discovery and product definition by working directly with nonprofit fundraising teams, event operators, finance teams, volunteers, attendees, donors, design partners, and internal GTM teams.
• Map the complete workflow before, during, and after an event—including purchase, donation, check-in, fulfillment, reconciliation, reporting, and follow-up.
• Validate decisions through interviews, workflow observation, prototypes, and live product usage.
• Separate true adoption blockers from feature requests and expectations created by incumbent event platforms.
• Shape problems such as ticket sales, QR-based check-in, guest management, commerce catalogues, FMV and receipts, on-site purchases, auctions, paddle raises, refunds, attribution, reporting, and integrations.
• Own the product from problem definition through requirements, delivery, launch, and iteration.
• Write clear requirements, acceptance criteria, edge cases, state transitions, and decision records.
• Make day-to-day scope and trade-off decisions with Engineering, Design, Analytics, Research, QA, and GTM partners.
• Design for real event conditions: staff and volunteer operators, self-service flows, mobile devices, optional hardware, unreliable connectivity, high-volume moments, and operational recovery.
• Ensure that event capabilities reuse Fundraise Up’s existing payments, campaign, donor, reporting, CRM, and identity infrastructure wherever possible.
• Keep delivery predictable by surfacing dependencies, risks, and unresolved decisions early.
• Launch through EAPs with clear entry criteria, target workflows, success measures, readiness requirements, and out-of-scope areas.
• Understand whether organizations can configure and run the target event workflows without heavy manual work or disconnected tools.
• Measure whether attendees can purchase, check in, donate, and receive the right confirmation or receipt through a clear experience.
• Partner with Product Marketing, Sales, CSM, Support, Finance, Legal, and Operations on positioning, commitments, enablement, and launch readiness.
• Connect product evidence to activation, adoption, event completion, GPV, expansion, pipeline, retention, and operational cost.
• Turn evidence into explicit recommendations: iterate, expand, change direction, partner, or stop.
• Use AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation.
• Build testable artifacts quickly without outsourcing product judgment.

Benefits

• Private medical insurance for the employee and their family
• 24 paid vacation days per year
• 18 paid public holidays per year
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• Co-working.
• Remote working.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed