Product Manager III, Order Management Systems
About The Position
ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k)
Requirements
- 4+ years industry (Auto-tech) / Product Management experience, ideally including time on a platform, financial systems, or order management product area.
- Experience owning order management, financial settlement, or transactional platform product areas, including ERP integration (NetSuite a strong plus), event-driven architectures, and internal operations tooling.
- Strong understanding of transactional system hygiene, including idempotency, reconciliation, event delivery semantics (at-least-once vs. exactly-once), data lineage, and the processes required to maintain trusted, auditable financial and operational data flows.
- Demonstrated success in identifying and implementing automation or system improvements that reduce manual ops effort, accelerate financial close, or improve event reliability for downstream consumers.
- Proven track record of leading the end-to-end delivery of complex, technical platform products, from ideation through to launch and iteration, consistently driving measurable business impact for internal customers (Finance, Ops, downstream product teams).
- Ability to drive product strategy by translating complex transactional and financial flows into actionable insights, which requires a strong quantitative toolkit including hands-on proficiency in SQL, structured rollout and validation design, and a deep understanding of platform metrics architecture (throughput, latency, error rates, reconciliation accuracy).
- Experience working cross-functionally with engineering teams and with non-engineering internal customers such as Finance and Operations.
- Agile experience and release planning prioritization skills
- Presentation skills - Ability to simplify complex transactional systems and financial flows for non-technical stakeholders
- Mentoring and coaching skills
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Finance, Information Systems, or similar). Advanced degrees are a plus.
Nice To Haves
- NetSuite a strong plus
Responsibilities
- Own the OMS platform end to end the financial aggregation layer feeding NetSuite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders.
- Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events.
- Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements.
- Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on
- Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers.
- Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics.
- Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure.
- Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers.
- Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments.
- Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time-to-market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer-specific ones)
- Define and own a 6–12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration.
- Articulate and advocate for platform strategy, roadmap, and business outcomes to executive leadership to secure buy-in and alignment.
Benefits
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
