Product Manager II

PNC•Pittsburgh, PA

2d•$75,000 - $125,000•Onsite

About The Position

At PNC, the Product Manager II will work within the Debit Card Product Management organization on the segmentation and measurement team. The team uses big data to understand customer behavior, develop granular customer segmentation, research engagement measurement frameworks, analyze attribution, and assess customer-level profitability. The role works across functions and products to build consensus on customer segmentation and engagement definitions, derive analytical insights, and support product teams in understanding business strategy and the impact of customer behaviors. The position may involve leading initiatives related to selecting, designing, developing, and promoting new or existing products, using technology, operations, and data analytics to create differentiated customer experiences. It contributes to customer-focused quality assessments, develops business cases and rollout plans for less complex products or initiatives, analyzes product, technology, market, and third-party trends, and manages product development, production, rollout, pricing, or promotion. The role also monitors business results, coordinates reporting, recommends product or marketing modifications, works with internal and external partners, and supports risk management, compliance, and audit needs. This is an in-office position, Monday through Friday, based in Pittsburgh, Philadelphia, Chicago, Wilmington, Delaware, or Cleveland. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically, at least 3 years of relevant or direct industry experience.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Skills in effective communication and presentations, leadership and teamwork, business strategy and acumen, data mining and analysis, and Microsoft Office.
Data analysis skills involving Python, Spark, and SQL.
Customer-focused approach and ability to align business decisions with customer needs and satisfaction.
Ability to assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management.
No employment visa sponsorship or STEM OPT participation is available for this position.

Nice To Haves

Preferred skills include business objectives, customer solutions, marketing, product development, product management, and sales.
Competencies include business acumen, collaboration, competitive environment awareness, decision making and critical thinking, design thinking, effective communications, emerging technologies, innovation, product-line knowledge, problem solving, producing results, and solutions development.
Certifications are often desired, but no certification is required.

Responsibilities

Work with stakeholders to further the customer segmentation framework.
Perform data analysis related to credit card, debit card, and deposit products.
Develop key engagement metrics and attribution analysis of changes.
Partner with cross-functional teams to develop performance-monitoring dashboards.
Work across functions and products to build consensus on customer segmentation and engagement definitions and derive analytical insights.
Support product teams in understanding business strategy and the impact of key customer behaviors through analytical research.
Review, analyze, and potentially lead initiatives related to the selection, design, development, and promotion of new or existing products.
Participate in customer-focused quality assessments and improvement processes.
Develop business cases, business plans, and rollout plans for less complex products or initiatives.
Analyze product, technology, market, and third-party trends to develop or enhance product features.
Manage development, production, rollout, pricing, or promotion of less complex products or initiatives, and address operational and process problems.
Work with internal and external partners, including sales, marketing, and digital channel delivery, throughout the product lifecycle; may participate in client-facing activities.
Support risk management, compliance, and audit needs as part of the first line of defense.
Monitor and analyze product business results, coordinate reporting, and recommend modifications to improve results.
Drive business, financial, and customer experience results for less complex products and initiatives.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.