Product Manager II (AI Capabilities)

Principal Financial Group • Des Moines, IA

21h • Remote

About The Position

Principal is seeking a Product Manager II to lead the strategy, governance, and ongoing evolution of AI-powered capabilities supporting its Individual Solutions and Workplace Investing businesses. The role combines product management, artificial intelligence, customer experience, risk management, and operational excellence. The product manager defines and executes roadmaps for AI-enabled solutions while ensuring appropriate controls, governance, customer outcomes, and business results.

The role owns approved AI capabilities as a business owner, including their customer experience, operational controls, knowledge and content management, quality and performance, testing, incident response, and vendor oversight. It partners with business, technology, data, risk, compliance, operations, engineering, design, and other stakeholders to deliver customer value and communicate product priorities and progress.

Success in the first year will be measured by adoption and utilization of AI capabilities, improved customer satisfaction and experience, fewer content gaps and quality issues, reduced operational risk, delivery of roadmap priorities and business outcomes, and effective governance and operational oversight. The posting lists a base salary range of $104,400–$187,200 per year, varying by geography and other factors. Salaried exempt employees receive Flexible Time Off; the position is pension eligible. The job is posted as remote via the LinkedIn Remote hashtag.

Requirements

• At least 4 years of product management, business, technology, or related experience.
• At least 2 years working in a highly collaborative, fast-paced environment with engineering teams and stakeholders.
• Experience managing products through discovery, delivery, and optimization.
• Experience defining business requirements and prioritizing product roadmaps.
• Demonstrated ability to influence stakeholders and drive decisions across multiple teams.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Experience working in agile environments alongside engineering teams.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Product management experience supporting AI, generative AI, machine learning, conversational AI, virtual assistants, or knowledge management platforms.
• Experience monitoring AI performance, model outcomes, and customer experience metrics.
• Understanding of AI governance, model risk management, and responsible AI frameworks.
• Experience partnering with technology, security, compliance, legal, and risk organizations.
• Experience managing third-party technology vendors.
• Financial services, insurance, workplace benefits, or wealth management industry experience.
• Familiarity with prompt engineering, retrieval-augmented generation (RAG), knowledge bases, testing methodologies, and AI operations.

Responsibilities

• Own the vision, roadmap, and business outcomes for AI-powered capabilities.
• Define and prioritize product requirements, enhancements, and future investments, ensuring alignment with business and enterprise priorities.
• Partner with business, technology, data, risk, compliance, operations, engineering, design, and data science teams to deliver customer value.
• Identify opportunities to improve customer experience and operational efficiency through AI.
• Serve as business owner for approved AI capabilities, customer experience, and associated risks.
• Establish and maintain operational controls, governance processes, and audit evidence.
• Oversee knowledge and content management strategies that support AI performance; approve relevant business and content changes; maintain version control and documentation for knowledge-base updates.
• Manage disaster recovery and business continuity plans related to AI services.
• Monitor AI performance, customer outcomes, and business metrics; analyze response quality, content gaps, hallucination indicators, drift, failed responses, and emerging customer needs.
• Use customer feedback and analytics to drive continuous improvement, make material business decisions, and prioritize corrective actions.
• Coordinate pre-production, regression, boundary, negative, and red-team testing.
• Manage incident response, issue remediation, complaint routing, and corrective actions; participate in information security incident escalation and response.
• Monitor and evaluate vendor performance and contractual obligations.
• Conduct periodic control effectiveness reviews and operational reporting.
• Translate customer and business needs into actionable product requirements.
• Support agile delivery practices, backlog prioritization, story refinement, and product releases.
• Communicate product vision, priorities, performance, and roadmap progress to stakeholders.

Benefits

• Flexible Time Off for salaried exempt employees, with paid time away for vacation, personal needs, or short-term illness and no accrued bank or set number of days.
• Pension eligibility.
• Bonus program opportunity for non-sales positions.
• Comprehensive, competitive benefit offerings intended to support employees’ physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed