Product Manager II

Panopto

18h•$110,000 - $120,000•Remote

About The Position

At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We donât just build software; we obsess over our usersâ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career. To enhance our team we are seeking an experienced midlevel Product Manager to lead the creation, definition, and development of innovative business concepts, feature concepts, and customer experience concepts with the extended team of functional leaders that will ultimately develop, sell, and support the design. Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with not only deeply understanding market demands in terms of customer outcomes but also proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources including customer feedback, industry analysts, and input from various departments such as sales, sales engineering, marketing, business development, customer success, training, documentation, and support to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs-to-be-Done (JTBD) to ensure the right problems are being solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. At Panopto, we collaborate as a team which may mean taking on additional tasks or projects within the scope of your role. This also offers growth opportunities and helps us scale as business needs evolve. Youâll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How We Thrive: "Youâll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity" This position reports to the Chief Product Officer. The Product organizationâs primary function is to ideate, define, and deliver best-in-class products and solutions to our valued customers. To deliver on this commitment, the team assesses market trends, performs strategic and competitive analysis, conducts customer research and interviews, and deep feasibility and viability assessment to identify areas of opportunities to make product investment decisions. We ruthlessly prioritize opportunities with high ROI and work with R&D to deliver highly scalable and reliable products in a timely fashion. The team is maniacally focused on every aspect of customer experience and continually explores areas of improvement.

Requirements

8â10 years of product management experience at a software or SaaS company, with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models and business justifications for product features.
Demonstrated expertise in Agile/Scrum methodologies, with experience serving as a product owner, leading sprint planning, backlog refinement, and retrospectives.
Strong project management skills with the ability to own delivery end-to-end, coordinate cross-team dependencies, and manage competing priorities in a fast-paced environment.
Deep domain experience in at least one of the following areas: higher education / EdTech, corporate learning & development (L&D), media / video infrastructure, or platform integrations (LMS, LTI, SSO, API ecosystems).
Strong analytical skills with the ability to interpret and analyze data from various sources, including pipeline metrics, user behavior, customer feedback, and industry trends.
Excellent communication and collaboration skills, demonstrated by the ability to work effectively with internal stakeholders and customers to address issues and facilitate successful resolutions.
Deep understanding of market demands and customer outcomes, with the ability to proactively identify and mitigate risks to product roadmaps and plans.
Ability to conduct post-mortems and analyze existing features to identify opportunities for innovation and improvement, with a strong focus on customer satisfaction and success metrics.
Experience utilizing industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends, and apply insights to inform product decisions and strategy.
Proactive problem-solving skills and the ability to gracefully handle situations where features do not meet customer expectations, including defining paths to deprecation.
Track record of delivering technology products and services that delight customers in a high-growth environment, and will have thrived in ambiguity and shifting priorities.

Nice To Haves

Experience with product discovery and prioritization frameworks such as Jobs-to-be-Done (JTBD), RICE scoring, Kano model, or Opportunity Solution Trees.
A consultative approach to stakeholder management, with a proven ability to uncover root needs behind feature requests and build consensus across engineering, sales, and customer success.
Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment.
Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR), renewal dynamics, and customer lifecycle management.
Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML.

Responsibilities

Propose new features/modules based on the analysis of gathered data.
Identify, understand, and mitigate risks to the product roadmap and plans.
Develop and present the product roadmap to internal and external stakeholders.
Create ROI models and business justifications for each product feature within the roadmap items.
Utilize industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends.
Benchmark Panoptoâs offerings against competing SaaS solutions in the EdTech, L&D, video infrastructure, and platform integration spaces to inform strategic direction.
Collaborate with internal stakeholders and customers to de-escalate issues and facilitate successful remediation through cross-functional teamwork.
Take a consultative approach when working with sales, customer success, and engineering to uncover the root needs behind feature requests.
For features that donât meet customer expectations and predetermined success metrics, define the path to deprecation while gracefully extricating the company from commitment to the feature.
Conduct post-mortems and share results.
Measure and analyze existing features for opportunities to innovate and improve, providing additional benefits to customers.
Own the end-to-end delivery lifecycle of product initiatives within Agile sprints.
Coordinate cross-team dependencies, manage stakeholder expectations on timelines, and maintain rigorous backlog grooming and sprint planning practices.