Product Manager II

VYNE • Hybrid (UT, US), UT

6d • Hybrid

About The Position

The Product Manager II owns defined product areas within Vyne Dental’s revenue cycle platform, including Vyne Trellis, which helps dental practices, DSOs, and billing teams submit claims and attachments, verify eligibility, and get paid faster. The role guides features from problem discovery through delivery and launch, partnering with Engineering, Design, Sales, Marketing, and Customer Success to deliver measurable customer and revenue outcomes, such as fewer rejections and denials, less manual work for practice staff, faster reimbursement, and stronger retention. The Product Manager is accountable for requirements and user stories, competitive analysis, and input to pricing and packaging.

This is an AI-fluent product role that uses AI tools daily to accelerate product work and helps define, evaluate, and launch AI-powered capabilities that are accurate, trustworthy, and compliant with HIPAA requirements for PHI. The position is hybrid and available to employees residing and working in Utah. It reports to the Director of Product Management and has no managerial responsibilities.

Requirements

• A BA/BS degree in a related field, or equivalent experience.
• At least 2 years of product management experience with strategic planning, product strategy, business strategy, and/or consulting in healthcare, or an equivalent combination of education and experience.
• Hands-on, daily professional use of AI tools, including effective prompt design and the judgment to validate AI-generated output.
• Working understanding of how AI/LLM-based features are built and evaluated, including prompting, retrieval-augmented generation, evaluation methods, and accuracy/error tradeoffs, sufficient to partner with engineers and data scientists.
• Strong interpersonal skills and the ability to communicate and work effectively with all organizational levels and remote staff.
• Strong problem-solving and creative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
• High integrity and dependability, with urgency and results orientation.
• Ability to meet commitments, build consensus, negotiate resolutions, and earn respect from other teams.
• Comfort working with data, including writing basic SQL queries and using BI tools to analyze product usage, adoption, and outcome metrics.
• Experience working in an agile environment with delivery and defect-tracking tools such as Jira and Confluence.

Nice To Haves

• Experience with dental or healthcare revenue cycle workflows, including claims, attachments, eligibility, ERA/EOB, or practice management systems.
• Experience contributing to the launch of an AI/ML-powered product feature.
• Familiarity with HIPAA requirements as they apply to AI/ML systems handling PHI.

Responsibilities

• Define, prioritize, and drive execution of the roadmap for assigned product areas, partnering with Engineering and product owners to improve customer value, usability, and visibility into performance and value metrics.
• Develop, manage, and implement client retention and growth strategies with operational leaders.
• Lead go-to-market planning and successful product release and enhancement processes, ensuring alignment between go-to-market and solution strategies.
• Contribute to partnership and build/buy/partner evaluations, including assessments of third-party AI vendors and models, with product leadership.
• Provide recommendations to guide and influence the PRT to meet project, business, and market needs.
• Partner with Product Marketing on positioning, messaging, and launch content that communicate new value propositions, including accurate claims about AI-powered capabilities.
• Research customer needs, technologies, market trends, and competitors, including how AI is reshaping dental revenue cycle workflows and competitor offerings.
• Develop requirements documents, user stories, acceptance criteria, and mock-ups or working prototypes, including AI-assisted prototypes, to illustrate and validate product ideas.
• Represent the company at company-sponsored events and, as appropriate, non-company-sponsored product management events.
• Use AI tools daily for product discovery, customer research synthesis, market analysis, requirements development, and documentation, applying human review and judgment to AI-generated output.
• Partner with Engineering and AI/data teams to identify and scope AI-powered capabilities around measurable customer problems.
• Define AI feature success criteria, including evaluation datasets, accuracy targets, acceptance thresholds, and release criteria; monitor feature performance and customer impact after launch.
• Design trustworthy AI experiences with appropriate human review, transparency, graceful error handling, and auditability, with particular attention to PHI and HIPAA requirements.
• Stay current on AI capabilities and tooling, share practical learnings with the product team, and contribute to Vyne’s AI adoption practices.
• Perform additional duties and responsibilities as assigned to support business and organizational objectives.

Benefits

• Medical, dental, and vision coverage.
• Retirement savings benefits.
• Paid time off and company holidays.
• Paid parental leave.
• Family support benefits, including diaper and wipes assistance for eligible employees during the first year.
• Pet insurance.
• Additional voluntary benefits.
• Flexible and remote work opportunities, where applicable.
• Professional development and career growth opportunities.
• Collaborative, supportive, and people-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level