Product Manager I - Participant & Non-Participant Experience

Principal Financial Group•Raleigh, NC

1d•Hybrid

About The Position

The Product Manager I - Participant & Non-Participant Experience role aims to improve the experiences of participants, employers, advisors, and third-party administrators (TPAs) within our retirement and financial services ecosystem. It is ideal for those interested in customer and user experience, product management, and data-driven insights. You will work closely with Product Managers, UX specialists, engineers, operations teams, and business partners to spot opportunities, test solutions, and build impactful experiences that enhance customer results and align with company objectives. This position allows you to lead and develop key participant and non-participant experiences while growing your knowledge in product strategy, discovery, delivery, measurement, customer-centered design, and journey-focused experience management.

Requirements

Minimum 2 years of experience in Product Management, Business Analysis, Customer Experience, User Experience, Digital Product, Technology, or related fields.
Experience working in an Agile product delivery environment.
Experience gathering and translating customer, user, and business requirements into actionable work.
Strong analytical and problem-solving skills.

Nice To Haves

Ability to influence partners, collaborate across business and technology teams, and communicate effectively to drive alignment and outcomes.
Strong analytical perspective with experience using customer insights, data, experimentation, and performance metrics to inform prioritization and product decisions.
Knowledge of UX, CX, Design Thinking, customer journey mapping, personas, Voice of Customer programs, and usability testing to create meaningful customer experiences.
Ability to manage multiple priorities, respond to changing business needs, and effectively balance strategic and tactical work in a fast-paced environment.
Experience in financial services and familiarity with modern product management, analytics, and collaboration tools such as Power BI, Adobe Analytics, Google Analytics, Jira, Azure DevOps, Miro, and Confluence.

Responsibilities

Drive customer discovery and insights by bringing to bear customer research, feedback, journey maps, analytics, and business data to identify needs, difficulties, and improvement opportunities.
Partner with UX and cross-functional teams to conduct interviews, usability testing, and experience assessments that inform product and experience decisions.
Validate opportunities through experimentation by developing hypotheses, testing solutions, analyzing outcomes, and translating findings into actionable product recommendations.
Champion customer-centric product decisions by understanding end-to-end customer journeys, using data to prioritize work, and finding opportunities to simplify and improve digital experiences.
Own and prioritize the team backlog for one or more Agile teams, ensuring work is aligned to customer needs, business goals, and desired outcomes.
Partner with cross-functional teams including Engineering, UX, Data, Marketing, Operations, and business collaborators to deliver valuable customer and business solutions.
Drive Agile product execution by defining epics, features, user stories, acceptance criteria, supporting UAT, managing dependencies, and removing delivery impediments.
Measure and optimize product outcomes by tracking adoption, engagement, and performance metrics, using data-driven insights to guide decisions, continuous improvement, and partner communications.
Monitor experience, adoption, engagement, and product health metrics.
Analyze customer behavior data and operational performance indicators.
Measure product outcomes and customer experience improvements and use insights to inform future investment decisions.
Support data-driven decision making by connecting product investments to business and customer outcomes.
Communicate product performance and insights to team members.
Work closely with Product Managers and Senior Product Managers to grasp and fulfill product strategy.
Develop knowledge of business strategy, customer experience strategy, and enterprise priorities.
Contribute customer insights and data-driven recommendations to roadmap discussions.
Develop understanding of participant and non-participant journeys and how products support broader business outcomes.
Share product priorities, delivery updates, customer insights, and performance outcomes.
Collaborate with team members across Product, Technology, Operations, Compliance, Legal, Marketing, Customer Service, and Business units.
Present findings, recommendations, and product updates to leadership and partners.
Contribute to the ongoing refinement of product and customer experience approaches.