Senior, Participant Experience Consultant

Principal Financial Group • Raleigh, NC

2d • Hybrid

About The Position

We're looking for a Senior Participant Experience Consultant to join our Participant Experience Consulting team. In this role, you'll develop and deliver data-driven communication and education strategies that help participants make informed retirement decisions and improve retirement outcomes. As a trusted consultant and subject-matter expert, you'll partner with plan sponsors, advisors/consultants, client service teams, and internal partners to implement participant engagement solutions, guide best-practice adoption, and translate insights into actionable strategies. This role is ideal for someone who is passionate about communication strategy, enhancing the participant experience, and improving participant outcomes.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Requirements

• 6+ years of related work experience (retirement education, financial services, participant communications, client consulting, etc.) or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• Excellent presentation, influence, and negotiation skills
• Excellent verbal and written communication skills
• Strong organization and time management skills plus attention to detail
• Travel is required (approximately 10-20%)

Nice To Haves

• Associate or Bachelor's degree preferred
• Knowledge of defined contribution plans, including plan design, administration, services, compliance, and marketing strongly preferred
• Proven ability to provide strategic consultation to clients, advisors/consultants, and internal partners, influencing them towards best-practice solutions.
• Manage multiple initiatives with independent judgment, minimal supervision, and strong attention to detail.
• Ability to work cross-functionally while maintaining strong relationships with clients, financial professionals, and internal partners.

Responsibilities

• Serve as subject-matter expert on the Principal Participant Experience, applying knowledge of behavioral finance, communication best practices, and participant research to guide plan sponsors, advisor/consultants, and internal partners.
• Provide strategic consultation to drive adoption of enterprise best practices and influence stakeholders toward solutions that improve participant outcomes and plan health.
• Assess client needs and develop education and communication strategies aligned with plan objectives, participant demographics, and organizational goals.
• Deliver presentations as part of sales and retention efforts that elevate understanding of the offering and differentiate our approach.
• Collaborate with business partners to design, refine, and evolve participant communication and education strategies.
• Interpret participant data, segmentation insights, and engagement analytics to build evidence-based recommendations and scalable education frameworks.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree