Product Manager, Fulfillment

Quince•Palo Alto, CA

11d•$175,000 - $200,000

About The Position

We are seeking a Product Manager, Fulfillment WMS to join our growing team. In this role, you will own the foundation of our warehouse fulfillment ecosystem—spanning both warehouse integrations (3PL + partners) and an in-house WMS (MVP → v1). This role sits at the intersection of software, operations, and physical logistics, directly impacting customer delivery experience, fulfillment cost, and our ability to scale. You will define how inventory flows through our network, build the systems that power that movement, and partner closely with operations teams on the ground.

Requirements

3–7+ years total experience; 2+ years in product management, ideally building AI agents, human-in-the-loop guided systems, or owning internal platform or enterprise system workflows
Proven ability to lead complex, cross-functional initiatives that span multiple tools/systems and stakeholder groups
Technical fluency: Strong with APIs, event-driven systems, integrations (3PL/WMS/ERP/OMS), data contracts, and observability. Comfortable partnering deeply with engineers on architecture tradeoffs.
Strong analytical mindset: comfortable defining metrics, diagnosing issues, and using data to make prioritization decisions.
Excellent communicator across executive, business, engineering, and operations audiences

Nice To Haves

Previous experience building operational + real world software (supply chain, logistics, warehouse, marketplace ops tooling, or similar)
Demonstrated understanding of WMS/warehouse workflows: receiving, inventory, replenishment, picking/packing, shipping, exceptions, cycle counting
Background in high-growth environments where operational scaling and tooling maturity are evolving quickly
Comfortable building while operations are evolving; strong change management instincts

Responsibilities

Build the middleware + tools that connect external 3PL warehouses with Quince systems, standardizing inbound/outbound events, inventory signals, SLA monitoring, and capacity + appointment/booking so we can plan and allocate demand reliably.
Build a pragmatic WMS that can be used in 1P warehouses that reliably supports inbound and outbound, including pick/pack/ship, inventory accuracy (cycle counts), and exceptions. Including the right (mobile) UX and operational controls to scale.
This role is highly cross-functional, close to “real world” physical movement of inventory and directly moves customer delivery experience, cost, and growth capacity.
Deeply learn and model warehouse flows (inbound → storage → replenishment → outbound) and constraints (labor, space, equipment, cutoffs, carrier pickups). Translate into product primitives and clear requirements.
Define the key requirements that help define the target architecture and roadmap for a warehouse integration layer: APIs/EDI where needed, event model, data contracts, observability, and a unified “warehouse connector” approach across partners/sites.
Build a capacity and booking platform: warehouse calendars, appointment scheduling (inbound/outbound), dock/slot constraints, labor/throughput limits, prioritization rules, and allocation logic tied to demand planning + order promises.
Warehouse MVP: Deliver a WMS MVP focused on highest-leverage workflows: receiving, putaway, replenishment, pick/pack, ship confirmation, cycle counts, returns (as applicable), and robust exception handling.
Lead execution with Warehouse Ops, Supply Chain, CX, Finance, and Engineering. Balance urgent operational needs with foundational platform investments.
Evaluate build vs. buy vs. partner: 3PL capabilities, WMS vendors, dock scheduling solutions, label/carrier tooling, scanning devices, etc. Make pragmatic MVP decisions with a clear migration path.
Establish controls and monitoring for systems that directly affect shipments and inventory: idempotency, auditability, reconciliation, fallback procedures, on-call playbooks, and staged rollouts by site.