Customer Service – Product Fulfillment

South Western Communications•Indianapolis, IN

5d•Onsite

About The Position

Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries. Accountable for being knowledgeable and articulate in the systems offered and supported.

Requirements

Shall possess a two-year degree or related customer service experience.
Strong management and organizational skills required.
Must possess excellent verbal and written communication skills and interpersonal skills.
Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution.
Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities.
Must possess a strong sense of urgency.
Must be responsible, self-motivated, self-starter, personable and well-organized.
Superior customer service skills to deal with both internal and external customers.
Strong interpersonal skills; ability to work with diverse groups.
Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.
Valid and current driver's license.

Nice To Haves

Sales/Customer Service experience a plus.

Responsibilities

Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility.
Provide accurate product information, recommendations, and technical support as needed.
Accurately process customer orders in the system, ensuring all details are correct and complete.
Track orders from initiation through delivery, proactively communicating status updates to customers.
Assist customers in identifying the correct parts based on equipment models, specifications, or requirements.
Coordinate with other internal teams to determine requirements of product if necessary.
Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach.
Build and maintain positive customer relationships through attentive service and follow-up.
Address and resolve customer issues, returns, or complaints in a timely and effective manner.
Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery.
Communicate customer feedback and recurring issues to management for continuous improvement.
Stay updated on product lines, new releases, and technical information to provide informed support.
Participate in ongoing training related to customer service best practices and product knowledge.