Product Manager - Digital Distribution and Servicing

Brown & Brown Insurance

About The Position

Brown & Brown is seeking a Product Manager – Digital Distribution and Servicing to join their growing team. This role involves defining and owning the digital product strategy for online insurance distribution and servicing, translating business goals into a clear product roadmap, and identifying opportunities to expand digital channels. The Product Manager will drive improvements in quote-to-bind journeys, optimize digital funnels, and lead experimentation to enhance acquisition performance. They will also design and deliver scalable self-service capabilities, reduce cost-to-serve through automation, and enhance customer experience through omnichannel journeys. Key responsibilities include defining and tracking KPIs, leveraging data to prioritize the backlog, partnering with data science teams, owning the product backlog, working with engineering teams in agile delivery, translating business requirements into user stories, ensuring timely delivery of features, collaborating with various internal teams (underwriting, distribution, marketing, operations, compliance), aligning stakeholders, acting as the voice of the customer, and ensuring digital journeys comply with regulatory requirements. The role also involves working closely with compliance and risk teams to embed controls and potentially building and leading a team of digital product managers.

Requirements

5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms
Strong experience in digital acquisition funnels and/or high-volume transactional products
Proven track record of delivering customer-facing digital products at scale
Deep understanding of digital distribution models (aggregators, direct, embedded)
Strong analytical mindset with experience using data to drive decisions
Experience with agile methodologies and product management tools (e.g. Jira, Confluence)
Excellent stakeholder management and communication skills
Knowledge of policy lifecycle (quote, bind, service, claims, renewals)
Familiarity with pricing, underwriting, and regulatory constraints
Able to travel up to 30%

Nice To Haves

Insurance products (e.g. personal lines, SME, or specialty lines)
Experience in the insurance industry, including risk, and regulatory considerations.

Responsibilities

Define and own the digital product strategy for online insurance distribution and servicing
Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives
Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)
Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)
Optimize digital funnels across web, mobile, and partner ecosystems
Lead experimentation (A/B testing) to continuously improve acquisition performance
Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)
Reduce cost-to-serve through automation and intelligent workflows
Enhance customer experience through seamless omnichannel journeys
Define and track KPIs across the product lifecycle
Leverage data to prioritize backlog and inform product decisions
Partner with data science teams to embed personalization, pricing insights, and predictive models
Own the product backlog and work closely with engineering teams in agile delivery models
Translate business requirements into clear user stories and acceptance criteria
Ensure timely, high-quality delivery of product features
Collaborate with underwriting, distribution, marketing, operations, and compliance teams
Align senior stakeholders on roadmap priorities and trade-offs
Act as the “voice of the customer” across internal forums
Ensure all digital journeys comply with regulatory requirements across relevant markets
Work closely with compliance and risk teams to embed controls within digital processes
Build and lead a high-performing team of digital product managers