Digital Product Manager
About The Position
WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Digital Product Manager in our Milwaukee, Wisconsin location. This position offers a flexible hybrid work arrangement with time spent in the Milwaukee office. This is a job family (Digital Product Manager, Senior Digital Product Manager, Principal Digital Product Manager) where experience is the determining factor. WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Requirements
- Bachelor's Degree in Computer Science, IT, Business or related field
- 3+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing)
Nice To Haves
- 5+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing)
- 7+ years of relevant experience – preferred experience in digital self-service / product development (analysis, design, design development, testing, usability testing)
Responsibilities
- Drive an excellent digital customer experience, through analysis and iteration of content, UI/UX design, containment, usability, accessibility and performance.
- Analyze customer usage and product performance metrics to identify areas of improvement and has an active role in the implementation.
- Recommend and execute tactics (smaller enhancements) to increase digital containment and call deflection.
- Recommend large improvements (projects) and contribute to the development of supporting business case.
- Active participation in cross-functional teams to develop and execute digital product plans.
- Support development of business requirements to support self-service and experience enhancements and projects.
- Support usability testing and customer-centric design efforts to ensure the digital product is intuitive, easy to use and meets accessibility requirements.
- Execute test plans (including development, management and execution of test cases) to support implementation of improvements and enhancements to the digital product.
- Collaborate with different stakeholders to achieve an excellent digital customer experience
- Other digital product managers to achieve a consistent customer experience across products that offer similar self-service functionality.
- Corporate Communications, Care Center, IT and other applicable business units to support daily operations.
- Business and IT process owners to develop business requirements, gain approvals/support on business cases, ensure proper testing and signoff of product improvements and projects.
- Vendors supporting the assigned digital product.
Benefits
- competitive pay and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
