Digital Product Manager

M&T Bank•Buffalo, NY

1d•$103,000 - $171,600•Onsite

About The Position

Manages assigned digital products, services, platform, experiences and/or strategies. Develops the strategy or executes on the strategy defined for assigned digital products and services, including working with relevant business partners to create the design, development, implementation, marketing and ongoing support for the product or service. Ensures projects, products or services follow existing Department processes and procedures.

Requirements

Bachelor's degree and a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Excellent critical thinking skills
Excellent problem-solving skills
Demonstrated financial analysis skills
Experience leading large group sessions

Nice To Haves

Master's degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience

Responsibilities

Responsible for overall oversight of assigned digital products, services, or platform and delivery of products on a platform.
Lead design, customer journey mapping and other product/project sessions.
Provide ongoing support and resolution of issues with digital products or services.
Track and manage key performance indicators (KPIs) for assigned digital products or services.
Understand and manage product risk, inclusive of all phases a product may be in and all pillars of risk to protect the Bank.
Serve as lead liaison for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.
Provide training and mentoring to less experienced team members.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.