Product Manager, Consumer

Imprint • New York, NY

1d • $160,000 - $180,000

About The Position

As Product Manager, Consumer, you will build the consumer experiences that make Imprint the platform powering the most rewarding relationships between brands and their customers. The experiences that keep customers coming back, deepen their relationship with the brand, and make them want to spend via Imprint because that’s where they get the most value out of their relationship.
This means earning trust in everyday moments and delighting customers with rewards that actually feel worth it. These are things that legacy issuers treat as a cost center, but Imprint believes this is a deep competitive advantage.
This role is for someone who can look across the consumer experience, find the problems worth solving – whether in onboarding, day-to-day account management, how payments are made, rewards, loyalty, or somewhere we haven't looked yet – and build solutions that work across partners and products. You'll bring strong design sense, move fast, and know how to ship quality at speed.

Requirements

• 5+ years of product management experience with a focus on consumer-facing products
• Communicates with clarity – can explain complex tradeoffs to engineering, design, executives, and partners in a way that drives alignment.
• Strong consumer product sense – has shipped something you'd recognize as well-crafted.
• Strong design sense, ideally evidenced by a portfolio or shipped work where you can see their fingerprints.
• Hands-on prototyping with AI-assisted tools; ability to produce near-production code is a plus; and knows how to pull in Engineering to go from idea to production ready.
• Fluent in Figma, Claude Design and modern design workflows.
• Knows how to understand the data behind consumer behavior and use that to inform decisions.
• Mobile-first consumer product experience

Nice To Haves

• Experience working in high-growth or early-stage environments.
• Experience in fintech, payments, credit products, or regulated consumer environments.
• Background in building products that serve diverse customer segments or underrepresented populations.
• Deep analytical experience with A/B testing, experimentation frameworks, and analytics tools such as Amplitude, Mixpanel, or similar platforms.
• Experience in fintech, payments, loyalty, or commerce

Responsibilities

• Build the consumer experiences that make Imprint the platform powering the most rewarding relationships between brands and their customers.
• Identify problems worth solving across the consumer experience, including onboarding, day-to-day account management, payments, rewards, and loyalty.
• Build solutions that work across partners and products.
• Ship quality at speed with a strong design sense.
• Learn the experience cold, going deep on Imprint’s consumer experience across partner programs.
• Pinpoint gaps, friction points, and inconsistencies in the consumer experience.
• Build customer depth by talking to customers, reading support tickets and app reviews, and digging into data.
• Articulate what's broken, what's loved, and what's missing in the customer experience.
• Ship at least one consumer-facing improvement and have a healthy stream of projects headed for launch within the first 90 days.
• Form a clear, opinionated point of view on the consumer experiences worth building next, grounded in customer insight and sequenced against the product roadmap.
• Make a compelling case for each priority, explaining its importance to customers, partners, and Imprint.
• Break ambiguous problems into incremental milestones.
• Keep teams aligned and remove blockers without introducing unnecessary process.
• Use AI tools like Claude, Cursor, Figma Make, etc. as a core part of daily work to prototype, iterate, and ship.
• Make thoughtful tradeoffs balancing customer impact, business value, engineering effort, and partner needs.
• Lead with why, building the strategic case for opportunities.
• Build for scale across partners and products.
• Act like an owner, converting ambiguity into clarity.
• Tie decisions to metrics that represent real outcomes and leverage data to guide decision making.

Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed