Product Manager - Client Config Hub

Paymentology

8h

About The Position

Paymentology is building the product capabilities that help scale client launches, configurations, and evolution. The company is seeking a Product Manager to lead the internal product challenge of making client setup and change faster, clearer, and easier to scale. This role will take ownership of Client Config Hub (CCH), a strategic internal product aimed at bringing structure, visibility, and consistency to onboarding, configuration, and client change processes. The Product Manager will work at the intersection of product, engineering, implementation, and operations, aligning teams around better workflows, clearer priorities, and stronger outcomes. This position is ideal for a product manager comfortable in complex and ambiguous environments, skilled at transforming cross-functional problems into product direction and results, and experienced in using AI tools to enhance product work. The role emphasizes improving internal workflows and building foundations for future scale, reuse, and self-service, with a focus on outcomes over output and tangible business impact.

Requirements

• Strong experience in product management, ideally in platform, workflow, operational, or other complex B2B software environments.
• Proven ability to own a roadmap and drive product outcomes in collaboration with engineering and cross-functional stakeholders.
• Strong stakeholder-management skills, including the ability to influence peer teams and secure buy-in without direct authority.
• Strong product judgment, including comfort making prioritisation decisions in ambiguous or evolving problem spaces.
• Strong discovery and problem-solving skills, with the ability to understand complex workflows, identify the right problems, and shape pragmatic solutions.
• Experience working on products with multiple dependencies, governance needs, or cross-team delivery constraints.
• Strong written and verbal communication skills in English.
• Strong organisational skills, with the ability to turn complex inputs into clear product direction.
• Familiarity with product and delivery tools such as Jira, Productboard, Confluence, or similar platforms.
• Comfort working closely with technical teams and understanding system, workflow, and integration constraints.
• Strong practical use of AI in product work is expected. You should be able to demonstrate how you use AI to improve research, synthesis, prioritisation, communication, and execution quality.

Nice To Haves

• Experience in regulated industries, or similarly high-complexity operational environments, is strongly preferred.
• Experience in payments, issuer-processing, onboarding, or adjacent domains is a strong advantage.

Responsibilities

• Own the product direction for Client Config Hub, evolving it into a clear, durable capability that solves real operational and business problems.
• Define and refine the roadmap, priorities, and sequencing for CCH based on outcomes, evidence, constraints, and stakeholder insight.
• Identify the highest-value problems to solve in onboarding, setup, and client change, and turn them into product strategy, decisions, and delivery focus.
• Help shape a product vision that improves today’s internal workflows while creating stronger foundations for future scale, reuse, and self-service.
• Focus teams on outcomes over output, ensuring that delivery stays connected to meaningful user, operational, and business impact.
• Gather information, feedback, and constraints from colleagues across product, implementation, operations, engineering, platform, and other business functions.
• Communicate strategy, priorities, trade-offs, and progress clearly and credibly to relevant stakeholders.
• Build alignment and secure buy-in across dependent teams, especially where success relies on work outside your direct control.
• Partner closely with other Product Managers to ensure dependent capabilities and cross-team delivery stay aligned with CCH priorities.
• Work closely with engineering to ensure product decisions are well framed, priorities stay coherent, and delivery remains tied to meaningful outcomes.
• Define and clarify requirements, workflows, user stories, and success criteria that help teams move with confidence.
• Surface risks, dependencies, and decision gaps early, and drive them toward resolution.
• Keep the product coherent across multiple teams rather than allowing it to fragment into disconnected initiatives.
• Work continuously to understand the root causes behind friction, delay, and inconsistency in client setup and change.
• Use data, stakeholder insight, product thinking, and fast learning loops to improve both product direction and execution quality.
• Bring an empowered product mindset to the role, combining discovery, judgment, and collaboration to help teams solve the right problems well.
• Bring strong product craft to discovery, prioritisation, communication, and decision-making.
• Use AI tools in a meaningful way to accelerate research, synthesis, communication, requirement quality, and day-to-day product execution.

Benefits

• Opportunity to contribute to meaningful work
• Collaborate across markets and functions
• Help shape the future of a business with global reach and real impact
• Equal opportunity employer committed to fostering a diverse and inclusive workplace
• Paymentology will never request any form of payment from applicants at any stage of our recruitment process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed