Product Manager – Centralized Entitlements - Houston, TX or Midvale, UT

Zions Bancorporation • Houston, TX

4d • Hybrid

About The Position

The Enterprise Commercial Product (ECP) department of Zions Bancorporation has just opened an opportunity for a Product Manager (PM) – Centralized Entitlements. The PM is responsible for managing a platform that provides consistent, secure, and auditable access across digital channels and APIs, eliminating fragmented access logic and accelerating the delivery of new portals and services in the future. By enabling intuitive self-service for both internal and external users—including customers and delegated users—the solution will reduce operational risk, improve compliance, and support scalable growth across commercial and enterprise platforms. The PM manages all aspects of assigned products to maximize product potential and profitability. The ideal candidate understands that product management is cross-functional and involves business development, strategic thinking, market research, client interaction and experience design, architecture, resource planning and general awareness of goals versus constraints. PMs are accountable for finding the best balance between various stakeholders including third party vendors, internal and external customers, and long-term strategies.

Requirements

• Bachelor's degree preferred in business, marketing or other related fields with relevant experience in product management, product analysis, or other directly related experience.
• 6+ years’ experience preferred
• Merchant Services expertise and experience strongly preferred
• Extensive knowledge/experience of bank services/products preferred
• Must have strong problem solving and project management skills
• Strong interpersonal skills to interact with all levels of the organization
• Strong relationship builder with outstanding written & verbal communication skills
• Must be able to effectively manage multiple ongoing projects and adapt to shifting priorities
• Ability to collaborate effectively across diverse groups
• Ability to be self-motivated, work independently, take initiative, demonstrate creativity and work in a deadline-oriented environment
• Must be organized, detail-oriented, and able to multi-task
• Well versed in MS Office suite
• Agile experience preferred
• A combination of education and experience may meet the above requirements.

Nice To Haves

• Employee Ambassador preferred banking products

Responsibilities

• Act as the Product feature/functionality expert (SME)
• Maintain and continuously improve organizational product assets including FAQ, sales materials, training documentation, and operational workflows
• Monitor vendor releases and participate in vendor reviews
• Nurture supplier relationships and strive to be an extraordinary partner
• Conduct product sales, implementation, and service training
• Identify issues quickly, escalate and bring to closure, with a critical focus on client experience
• Interface with sales, sales support, marketing and operations partners to engage customers and inform customers of the detailed features and functionality of product offerings
• Contribute to the financial success of ECP products, including pricing strategy and growth opportunity identification for products/services
• Interact with senior management on matters requiring coordination
• Identify new product opportunities
• Stay abreast of client needs and market trends
• Work with integrated vendors to provide input into vendor product roadmap
• Define product roadmap in accordance with IT Governance Guidance and prioritization from Sales
• Write business cases and requirements
• Deliver new product initiatives to market through comprehensive compliance and risk review processes, to commercialization preparations, to training and launch activities
• Ensuring product suite is managed end-to-end during all phases of the product life cycle (introduction-growth-maturity-decline-sunset)
• Manage regulatory changes that affect product offering
• Respond to regulatory requests for information
• Assist with risk management activities
• Manage supplier relationships
• Perform annual AML/BSA review

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training
• Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior