Product Manager, License Compliance & Entitlements

Centric Software • Campbell, CA

14d • Hybrid

About The Position

Centric Software is seeking a Product Manager for License Compliance & Entitlements to manage how enterprise customers are provisioned, configured, and governed according to their contracts. This role involves analyzing customer configuration and usage data across various deployment models (vendor-hosted single-tenant, customer-cloud single-tenant, and on-premise) to ensure license compliance. The Product Manager will develop the product roadmap and tooling to prevent license misuse, and enable go-to-market and support teams with data-backed insights on entitlements. A key challenge is governing customer access to the platform's APIs through AI services and RPA/integration platforms, which requires defining licensing, policies, and contract language. This is a hands-on role requiring comfort with data analysis, product strategy, contract review, and customer interaction.

Requirements

• 3–7+ years in product management, license/entitlement management, or software compliance.
• Direct experience with enterprise software in a B2B context, ideally with single-tenant, customer-cloud, and/or on-premise deployment models.
• Demonstrated experience with software licensing, entitlements, or license compliance (vendor/publisher side strongly preferred).
• Product management capability: owned a roadmap, prioritized across stakeholders, and shipped features or tooling in partnership with engineering.
• Strong data fluency — able to analyze usage/configuration data, spot anomalies, and turn findings into a clear narrative and recommendation.
• Excellent written and verbal communication, including the ability to produce customer-facing materials and represent the company confidently on customer and prospect calls.
• Comfort operating cross-functionally across sales, engineering, support, and legal, and influencing without direct authority.

Nice To Haves

• Experience with AI service licensing and/or governing programmatic API access via AI/agentic tools (e.g., MCP servers) or RPA / integration platforms (e.g., Boomi, MuleSoft, Workato).
• Familiarity with API productization, usage metering, or consumption-based licensing models.
• Experience supporting customer audits, true-ups, or revenue assurance.
• Exposure to contract structure and negotiation and working alongside legal on licensing terms.
• Background in software asset management (SAM), GRC, or entitlement platforms.
• Bachelor's degree or equivalent experience; MBA or relevant certifications a plus.

Responsibilities

• Review customer user configuration and usage data across all deployment models to verify customers are operating within the scope of their contracts.
• Identify patterns of license misuse, overage, or ambiguous usage, and translate findings into clear, evidence-based summaries.
• Establish repeatable methods and metrics for measuring entitlement compliance across a diverse enterprise customer base.
• Define how programmatic access to APIs, including via AI services and RPA or integration tools, is licensed, measured, and enforced.
• Partner with product and engineering to design entitlement models and controls appropriate for automated, machine, and agent-driven usage.
• Anticipate emerging access patterns and proactively address them with policy, tooling, and contract clarity.
• Own a product roadmap of compliance and entitlement feature improvements, prioritized by risk, revenue impact, and customer experience.
• Work with engineering to improve administration and entitlement tooling to prevent or automatically surface license misuse.
• Balance enforcement with usability to protect the business without creating friction for legitimate customers.
• Partner with the sales team to audit customers, present usage data, and support true-up/expansion conversations.
• Equip the support team ahead of product releases, especially those affecting license usage, to confidently answer customer questions.
• Create customer-facing materials, including training content, release notes, and sales presentations, that clearly explain usage policies and entitlement changes.
• Contribute to the improvement of customer contracts to clarify permitted usage, close ambiguity, and reflect new access models.
• Partner with the legal team to update contract language and licensing terms, and ensure product controls and contractual terms stay aligned.
• Join customer and prospect-facing calls to explain usage and licensing policies and answer questions.
• Serve as a trusted voice on usage and licensing policies, representing both company interests and a good customer experience.
• Build and maintain strong working relationships with Sales, Engineering, Support, Legal, and Product & Design teams.

Benefits

• Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed