Product Compliance Manager, Square

Block•Bay Area, CA, United States of America, CA

3d•$142,600 - $257,600•Remote

About The Position

The Business Product Compliance and Partnerships team serves as strategic compliance advisors to Block's business teams, partnering with them to define product launch requirements, identify corresponding controls, and provide ongoing compliance support throughout the product lifecycle. We are seeking a Product Compliance Manager (PCM) to support Square's compliance program. Reporting to Block's Customer Product Compliance Lead, you will drive a strong compliance posture for Square's Core and Audiences product suites - including Square's commerce platform (F&B), workforce tools (Staff & Team Management), and customer engagement products (Loyalty, Gift Cards). The ideal candidate is a collaborative partner who works directly with Product, Engineering, Design, and Legal teams on a day-to-day basis.

Requirements

8+ years in the compliance industry, with direct experience in payments, merchant acquiring, or commerce platform compliance
Strong regulatory knowledge, specifically in areas pertaining to AML/BSA, Payment Card and Network rules, Consumer Protection, Privacy, and electronic marketing and communication regulations
Experience as an embedded compliance partner to Product and Engineering teams - comfortable operating in agile environments and influencing product decisions without slowing velocity
Proven ability to translate legal and regulatory requirements into actionable controls, policies, and procedures
Experience with core compliance program activities: risk assessments, issues management, testing and monitoring, regulatory exam support, and regulatory change management
Strong written and verbal communication skills - able to articulate compliance requirements to technical and non-technical audiences, and document control requirements clearly
Ability to work in a matrixed environment, collaborating across Compliance, Legal, Product, Engineering, Design, Risk, and International teams
A metrics-driven approach — you use data to measure compliance program effectiveness and substantiate recommendations

Responsibilities

Serve as the embedded compliance advisor for Square's Core and Audiences product teams, partnering with Product, Engineering, Design, and Counsel to provide proactive compliance guidance on new products, features, and market expansions
Lead product compliance reviews for new launches and feature changes, identifying requirements early in the development lifecycle and closing gaps in existing controls with clear remediation plans
Own and maintain the compliance risk and control inventory for your product areas, including ongoing risk assessments and control effectiveness evaluations
Drive key compliance program activities including issues management, testing and monitoring, policies and procedures development, and complaints management
Support regulatory examinations and audits by coordinating responses, gathering evidence, and managing remediation of findings
Monitor regulatory change across relevant domains and assess impact to your product portfolio
Translate legal and regulatory requirements into practical, well-documented compliance controls that balance risk mitigation with product usability
Develop and report on compliance metrics that provide meaningful visibility into the compliance health of your product areas