Product Manager - Care Delivery Systems
About The Position
Midi is seeking a Product Manager to lead the evolution of the software operating systems powering our care delivery network. This role sits directly at the heart of our clinician experience, internal telehealth platform, and clinical operations infrastructure. You won’t just manage detached tools; you’ll design and optimize the foundational systems that allow Midi clinicians to deliver high-quality, scalable care without friction. As Midi grows, so does the structural complexity of virtual care. We need a low-ego, high-agency systems-thinker who can reduce clinical documentation burden, automate repetitive administrative tasks, and clear technical bottlenecks so our providers can focus entirely on patients. You will turn messy cross-functional workflow challenges into precise product direction and measurable system performance improvements.
Requirements
- 4+ years of technical or platform product management experience, specifically building complex platform workflows, internal operational tools, EHR configurations, or multi-dependency backend applications.
- Proven experience architectural mapping alongside engineering teams. You are fully comfortable navigating data flow schemas, API mechanics, and evaluating the technical tradeoffs between custom code builds and native vendor configurations.
- Experience utilizing and evaluating generative AI/ambient computing applications to accelerate engineering or operational output, coupled with a sharp judgment of where to safely leverage automation vs. where human clinical oversight must remain uncompromised.
- A structured, systems-thinking mindset that thrives in rapid startup environments. You treat ambiguity as a design prompt and maintain an exceptional ability to separate end-user symptoms from systemic root causes.
- High empathy for expert users (clinicians) combined with a deep passion for closing the historical gap in midlife women's healthcare.
Responsibilities
- Own Care Delivery Infrastructure: Define the long-term product roadmap and systemic evolution of our EHR environment, task management dashboards, and clinician-facing software interfaces.
- Drive Inbox & Task Automation: Maximize clinical efficiency by optimizing the lifecycle of internal care tasks through the deliberate integration of AI tools, smart routing queues, and logic-driven prioritization rules.
- Advance a Unified Telehealth Experience: Build and scale a cohesive, integrated platform ecosystem handling real-time patient messaging, visit documentation workflows, and internal cross-team tasks.
- Lead Cross-Functional Tooling Integrations: Partner hand-in-hand with Engineering, Data, and IT teams to implement stable database pipelines, system configurations, and platform automations necessary for nationwide operational growth.
- Build Trusting Feedback Loops: Shadow expert clinician users, analyze day-to-day workflow drag, and convert direct clinical observations into crisp technical specifications without losing the underlying strategic thread.
- Track System Performance: Define, measure, and iterate on clear metrics governing provider adoption, workflow cycle times, and overall satisfaction with internal core care tools.
Benefits
- Medical, Dental, and Vision coverage packages.
- 401(k) plan option
- flexible Paid Time Off (PTO)
- work-from-home stipends
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
