Product Manager, Card Servicing & Partner Servicing

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Grow your product career by building servicing capabilities that make experiences simpler, faster, and more reliable. You’ll work with a collaborative team and see your work drive measurable outcomes. As a Card Servicing Product Manager in Partner Servicing, you lead discovery, definition, and delivery of products and shared services that improve end-to-end servicing experiences. You translate customer, partner, and internal user needs into clear requirements, prioritize work to deliver outcomes, and coordinate delivery across product, design, engineering, and operations. You use research and performance measures to continuously improve what we build and how we build it.

Requirements

5+ years of experience (or equivalent expertise) in product management or a related domain
Experience owning a product backlog and making prioritization decisions to deliver outcomes
Demonstrated ability to ship product improvements and iterate based on results
Experience leading discovery and translating insights into requirements and a roadmap
Strong understanding of the product development life cycle from discovery through delivery and iteration
Experience with requirements definition and prioritization practices
Working knowledge of data literacy fundamentals and comfort using metrics to guide decisions
Strong analytical and problem-solving skills with high attention to detail
Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences
Experience writing thorough test cases aligned to defined use cases, including edge and negative scenarios
Ability to create clear process maps showing end-to-end workflows and system interactions, with a solid technical foundation in modern software delivery concepts

Nice To Haves

Excellent written and verbal communication skills, including strong requirements writing
Experience delivering platform products or shared services used by multiple teams or partner programs
Experience coordinating cross-team milestones and dependencies in a complex delivery environment

Responsibilities

Define product strategy and vision that delivers measurable value for customers and partners
Lead discovery through user research, journey analysis, and market insights to identify problems worth solving
Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes
Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities
Establish success measures and track performance across cost, speed, quality, reliability, and risk posture
Create and maintain delivery documentation, including epics and user stories, to support alignment and execution
Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams
Evaluate upstream and downstream impacts to support a cohesive end-to-end servicing experience
Define acceptance criteria and support test planning, including edge and negative scenarios
Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback
Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work