Product Manager - Banking

ACN COMMUNICATIONS SERVICES LLC • Charlotte, NC

5d • Onsite

About The Position

We are seeking a highly motivated and experienced Product Manager to own and drive all aspects of our banking product portfolio. This is a high-impact, highly visible, hands-on role at the intersection of strategy, technology, and customer experience. You will work with the Executive team to set the vision, define the roadmap, and guide cross-functional teams to deliver banking solutions that delight customers, outpace competitors, and generate sustainable business growth.

This is not a passive role. You will be expected to think like an owner, move with urgency, tight deadlines and balance long-term strategic vision with near-term execution. You thrive in a fast-paced environment, know how to navigate complexity, and bring clarity to ambiguity. If you are energized by solving real financial problems for real people — and have the track record to prove it — this role was made for you.

Please Note: ACN is not the startup this is an affiliated Talent Acquisition Partner.

Requirements

• 5+ years of product management experience in banking, financial services, or fintech, with demonstrated ownership of banking-specific products.
• Deep understanding of banking products including, but not limited to, deposit accounts, lending, payments, debit/credit cards, and digital banking platforms.
• Proven ability to develop and execute product strategy and roadmaps in a regulated industry.
• Experience conducting competitive analysis and translating insights into clear product decisions and positioning.
• Strong understanding of pricing models, revenue mechanics, and the financial drivers of banking products.
• Ability to partner with and influence cross-functional teams including engineering, design, compliance, risk, operations and marketing.
• Demonstrated vendor and partner management experience.
• Excellent written and verbal communication skills; ability to present to executive leadership and external partners.
• Self-starter mentality — comfortable operating in ambiguity, setting direction, and driving results without being told what to do.
• Exceptional organizational skills with the ability to juggle multiple competing priorities without dropping the ball.
• Bachelor’s degree in Business, Finance, Computer Science, Economics, or a related field.

Nice To Haves

• Experience at a digital bank, neobank, or innovative fintech company.
• Familiarity with core banking platforms (e.g., Galileo, FIS, Fiserv, Jack Henry) and modern fintechs (Plaid, Stripe, Sardine, Atomic, etc.).
• Background in consumer-facing digital product management with measurable impact on engagement or conversion.
• Knowledge of regulatory frameworks governing retail banking (CFPB guidelines, OFAC, Reg E, Reg Z, BSA/AML, SOC2).
• MBA or advanced degree in Finance, Business, Computer Science, or related field.
• MBA or equivalent advanced degree strongly preferred.
• Relevant product management certifications (e.g., Pragmatic Institute, AIPMM, CSPO) are a plus.

Responsibilities

• Continuously monitor the competitive landscape, including traditional banks, credit unions, neobanks, PFM(s) and fintech disruptors.
• Conduct in-depth competitive analyses and translate findings into actionable product strategy and differentiation opportunities.
• Develop and maintain compelling positioning frameworks that clearly articulate our value proposition to customers, partners, and stakeholders.
• Identify market gaps and emerging trends to influence product investment decisions.
• Own the end-to-end banking product roadmap — from ideation through launch and iteration.
• Assist with defining and prioritizing features and enhancements based on customer needs, business goals, regulatory requirements, and technical feasibility.
• Collaborate with cross-functional teams to drive timely, high-quality product delivery.
• Develop & execute strategy for utilizing rewards and perks to entice sales, strengthen loyalty and promote the use of our card programs.
• Establish clear OKRs and KPIs for each product area and hold teams accountable to outcomes.
• Design and manage competitive, customer-friendly pricing models for banking products including deposit accounts, checking accounts, cards, payment services and other products as may be needed.
• Develop and maintain pricing models of all products.
• Model revenue impact of pricing changes and new product structures.
• Evaluate fee structures, interest rates, and incentives (perks) to optimize customer acquisition, loyalty and profitability.
• Understand and optimize strategic product design impacts on unit P&L.
• Champion the voice of the customer at every stage of the product lifecycle.
• Partner with UX/Design to create intuitive, accessible, and engaging digital banking experiences across web and mobile.
• Drive usability testing, customer research, and journey mapping to surface friction points and prioritize improvements.
• Ensure our banking products meet or exceed the expectations of today’s digitally savvy consumers.
• Identify and evaluate relationships with key fintech partners, core processors, payment networks, and technology vendors.
• Assist with vendor selection processes including RFP/RFI, due diligence, contract negotiation, and ongoing performance management.
• Assist with building a strategic partner ecosystem that accelerates product capabilities and reduces time-to-market.
• Stay current on emerging technology providers and partnership models relevant to digital banking.
• Partner with Legal, Risk, and Compliance teams to ensure all banking products adhere to applicable regulations (CFPB, FDIC, BSA/AML, TILA, etc.).
• Proactively anticipate regulatory changes and incorporate compliance requirements into the product roadmap.
• Consider Info Security, Compliance and Risk Management as a baseline of all product decisions.

Benefits

• Significant ownership and autonomy — your decisions will directly shape the banking products that customers use every day.
• High Growth Potential if you are ready to make that next move in your career with the experience you have obtained and are ready to take that drive into the next phase.
• The opportunity to build a best-in-class banking product portfolio from a position of competitive strength.
• A collaborative, high-performance team that values bold thinking, intellectual rigor, and bias for action.
• A fast-moving environment where your ideas get heard, your work gets shipped, and your impact is visible.
• Front-row seat to the future of digital banking and fintech innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior