Product Manager, AppleCare, Retail Technology
About The Position
Come shape the technology that powers Apple Retail’s world-class customer experience. As a Product Manager, you’ll partner across all of Apple to deliver Retail solutions spanning subscriptions, payments, and personalization — technology that delights customers and empowers store teams globally. Bring your expertise in product management and technical delivery to drive high-impact projects in a fast-paced, collaborative environment. Join a diverse team where your vision transforms how millions experience Apple. As a Product Manager on our team, you’ll be a part of a diverse and supportive team that ensures our technology fulfills Apple’s vision of enabling employees to deliver the best retail experience in the world. Partnering with Engineering, Merchandising, Operations, Online, and Marketing teams to deliver technology solutions that enhance the customer experience and optimize business processes in our stores.
Requirements
- 7+ years of Product Management with a consumer products, retail, or SaaS company.
- Experience working with engineering teams to ideate, mobilize, and deliver tools and technology that align with business and customer experience goals.
- Expertise writing detailed business requirements intended for software engineering and UI/UX design.
Nice To Haves
- Experience with subscriptions, services, customer personalization, and recommendations.
- Experience in payments processing and digital wallets in retail POS applications.
- Experience planning, managing, and leading sophisticated technology projects in a high-paced, constantly evolving work environment, leading the team through issue resolution throughout the entire development lifecycle.
- Experience using Agile development methodologies and familiarity using JIRA/Confluence to document business requirements, prioritizing work into Epics, User Stories, and writing Acceptance Criteria.
- Expertise writing detailed business requirements intended for software engineering and UI/UX design.
- Experience delivering global enterprise-level employee and consumer-facing mobile and web applications, familiarity with user experience and interactive design success methodologies.
- Demonstrate an ability to work with partners to clarify business problems, identify process/user experience improvement opportunities, and represent business interests during the design and development of technology solutions.
- Experience planning and leading software release cycles.
- Specific success prioritizing features, coordinating schedules across platforms, coordinating user testing, and communication with partners on roadmaps, delivery status, and change management details.
- Minimum 7+ years in similar disciplines such as Program Management, Strategy, or Engineering
- Demonstrates Apple’s values of inclusion and diversity in daily activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
