Product Manager, Agentic Billing

Crescendo.ai

1d•Remote

About The Position

Crescendo represents peak CX performance in the AI era, combining world-class outsourcing expertise with innovative technology to set a new standard in CX and operations. Crescendo is a people-first company that fosters career growth, thrives on new ideas, and empowers individuals to make an impact. The company is building an agentic billing system designed to collect operational metrics and present a billing dashboard to customers. As an AI-native contact center platform, Crescendo offers outcome-based pricing, and the billing dashboard will display CX outcomes, projections, and detailed billing information. The role seeks a high-agency Technical Product Manager with CX domain experience who is comfortable using agentic coding tools to build software. This product manager will be responsible for building a fully working first pass of this system, supported by an elite Agentic engineering team for scalable and secure product delivery. The product will gather and organize operational data from various sources, including the Crescendo technology platform, sales contracts database, and financial information from finance and invoicing services, to be presented on a self-service billing dashboard for enterprise customers. This Technical Product Manager will work closely with engineering and interface directly with Crescendo Sales, Finance, and Legal teams. This role is ideal for individuals with experience in enterprise software (SaaS) who are looking to reinvent an AI-native delivery model with outcome-based packaging.

Requirements

3–8 years experience across product, engineering, or applied AI workflows.
Familiar with enterprise sales contracts and enterprise software pricing/packaging.
Comfortable with financial modeling.
Enthusiasm for building agents, automations, or internal tools using agentic coding tools.
Be a builder and LLM AI enthusiast.
Ability to write code with AI developer tools (Codex or Claude).
Experience building lightweight services, scripts, or assistants.
Experience working directly with structured datasets.
Ability to translate operational logic into executable workflows.
Experience partnering closely with data science on forecasting systems.

Nice To Haves

Worked with CRM or CCaaS systems.
Worked with Finance or Billing software.

Responsibilities

Identify principle value-drivers to render on the Crescendo billing dashboard.
Present AI-generated insights advising Crescendo customers on how to optimize CX value creation.
Deliver a billing dashboard within the Crescendo technology platform, supported by Crescendo engineering and design.
Translate Crescendo sales and packaging model into instructions (prompts) for AI to generate code and produce bills.
Access historical invoices and forecast future invoices to offer pricing transparency for Crescendo customers.
Offer scenario modeling to support CX adjustments.
Connect to Crescendo technology for principle billing metrics.
Connect to Crescendo internal contract database for sales contracts.
Connect to Crescendo internal CRM for Customer profile data.
Connect to Crescendo invoicing service (Stripe).
Prototype a billing dashboard.
Produce integrations to internal systems (via APIs and Agentic coding tools).
Collaborate with Crescendo Engineering on production of secure and scalable implementation within the Crescendo technology platform.

Benefits

Take on challenges that actually move the needle in an industry ready for change.
Earn competitive pay while building a career with endless opportunities.
Enjoy remote work with the focus and flexibility to do your best work.
Grow in an environment that rewards ambition and sharp execution.
Thrive in a team environment where collaboration is the foundation of your success.
Be part of a people-first, values-driven organization.
Work with innovative global partners and diverse teams.

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