Product Manager 2 - Carrier Management System (Seattle, WA) - HYBRID

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

The Product Manager 2 for the Carrier Management System (CMS) is a key member of the Supply Chain Product Management team, responsible for developing and executing a strategic roadmap to enhance carrier operations, optimize transportation efficiency, and improve the overall delivery experience. This role will work cross-functionally with fulfillment operations, transportations, engineering, data science, 3rd party vendors and finance teams to ensure seamless carrier integrations, real-time tracking capabilities, and improved decision-making through data insights.

Requirements

4+ years of product management experience, preferably in supply chain, logistics, or transportation.
Bachelor’s degree in Business, Engineering, Computer Science, or related field.
Proven ability to define/optimize processes and leverage data for decision-making.
Basic technical proficiency (Agile methodologies, APIs, system integrations).
Proficient with AI tools (e.g., Claude, ChatGPT, Cursor) and able to rapidly build working prototypes to validate ideas, communicate requirements, and accelerate discovery.
Applicants should be prepared to share an AI-built prototype as part of the interview process.
Strong analytical skills with experience in KPI development and monitoring.
Exceptional communication and stakeholder management skills.
Ability to thrive in ambiguity and manage competing priorities.

Nice To Haves

Experience with carrier management systems (CMS) or transportation operations.
Familiarity with data governance and IoT technologies.
MBA or advanced certification in Product Management (e.g., CSPO).
Has personally built or shipped a product, prototype, or side project you can demo or share.

Responsibilities

Define and drive the Carrier Management System roadmap, ensuring alignment with business goals and logistics strategy.
Partner with transportation, operations, and engineering teams to develop and implement scalable carrier management solutions.
Drive execution by managing backlog, defining user stories, and ensuring successful feature delivery.
Collaborate with finance and business stakeholders to assess value realization and cost savings.
Monitor KPIs to identify improvement opportunities and address performance degradation.
Lead end-to-end product lifecycle, from discovery to post-launch validation.
Collaborate with UX, Engineering, and Research teams to design features that meet user and business needs.
Define requirements through wireframes, process flows, user stories, and acceptance criteria.
Rapidly prototype concepts with AI tools to align stakeholders and validate direction before engineering investment.
Ensure feature objectives are maintained during development by partnering closely with Engineering.
Build relationships with Engineering, Operations, Research teams to align priorities and resolve dependencies.
Communicate progress and results to stakeholders at all levels, including executive leadership.
Support incident triage and system health initiatives to maintain platform performance.
Design A/B testing plans and analyze results to refine features.
Execute launch strategies, including UAT, change management, and post-launch validation.
Drive adoption through effective communication and training programs.