Order Tracking Product Management Trainee - Bilingual Mandarin Required

CWILL•Cary, NC

23h•$60,000 - $85,000•Hybrid

About The Position

CWILL is a post-purchase and retention suite built for Shopify brands, aiming to reduce support tickets, recover lost revenue from returns, and foster customer loyalty. As the product portfolio expands, the company seeks new product talent to learn quickly, stay close to users, and translate customer problems into great product experiences. The Product Management Trainee program immerses individuals in a product team, teaching the full PM workflow through hands-on work. The role begins with supporting core product tasks and progresses to independent ownership of product modules or directions. The Order Tracking product turns "Where's my order?" into a branded sales opportunity with real-time, on-brand tracking that reduces WISMO tickets and recommends products. Shipping Protection offers customers coverage for orders, resolving claims directly for lost, damaged, or stolen items, thus preserving margins and customer satisfaction. The base location is Cary, NC, with a hybrid remote working setting. Relocation will be required as hiring is restricted to this state.

Requirements

Recent graduate from a US university (BS or MS), or within 1–2 years of graduation.
Any major is welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design are preferred.
Mandarin Chinese communication ability required.
Genuine interest in internet products, SaaS, or the tech industry; desire to build a career in product management.
Sensitive to user experience and product details; asks "why does this problem exist?" and "how do we make this better?".
Curious about new technology; willing to learn continuously and move fast.
Fast learner who can absorb new business contexts, product logic, and technical concepts.
Structured thinker; able to break down complex problems, identify core issues, and form clear conclusions.
Comfortable grounding product decisions in data and user facts.
Strong sense of ownership; goes beyond assigned tasks and proactively drives resolution.
Results-oriented; gathers information, coordinates resources, and follows through when faced with uncertainty.
Detail-oriented and thorough; balances execution speed with delivery quality.
Strong written and verbal English communication; able to clearly articulate ideas and product thinking.
Collaborative across functions; builds effective working relationships with engineering, design, and business teams.
Open to feedback; constructive and practical in discussions.

Nice To Haves

Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus.
Order Tracking: familiarity with APIs, developer docs or B2B sales cycles.
Experience with SOC 2 or other security compliance.
Exposure to logistics or e-commerce.
Order Protection: experience with conversion, growth or revenue projects.
Strong with SQL, Excel or other data tools.
Familiarity with insurance, payments or e-commerce post-purchase.

Responsibilities

Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities.
Participate in feature planning discussions, including ideation, user flows, and solution design.
Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria.
Track features from discovery through design, engineering, and launch, ensuring problems are clearly defined and solutions are implemented correctly.
Monitor product data and user feedback post-launch, identifying issues and proposing improvements.
Join user interviews and feedback sessions with Shopify merchants and e-commerce brands.
Track competitors in the product's category and produce structured competitive analysis.
Convert user insights and market signals into actionable product recommendations.
Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery.
Proactively track project progress and flag issues early.
Own tasks with a results mindset, follow through on commitments, and complete retrospectives after launch.
Learn product planning, user research, data analysis, and project management through real work.
Conduct retrospectives on shipped features and build product judgment through iteration.
Take on increasing responsibility over time, eventually owning a product module or workstream independently.