Product Management Specialist

Zayo Group

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo’s Fiber and Transport Product Management team is seeking a Product Management Specialist to support the development and execution of our Metro Dark Fiber portfolio. This role is focused on translating product strategy into execution—gathering and defining requirements, prioritizing backlogs, and driving cross-functional delivery to bring new capabilities to market and enhance existing services. You will work across Product, Engineering, Operations, Sales, and Go-to-Market teams to guide services from concept through launch, bridging technical and business priorities to deliver customer-centric solutions. This includes contributing to how products are priced, packaged, positioned, and promoted in the market, ensuring alignment between product capabilities and commercial strategy. This role requires a hands-on, action-oriented mindset with the ability to break down complex problems, turn insights into clear user stories and functional specifications, and drive product delivery in a fast-paced, high-technology environment. You will also support product performance by analyzing data related to adoption, revenue, customer experience, and market competitiveness to inform continuous improvement. As part of the Product team, you will collaborate closely with Strategy and Innovation to evolve the product roadmap, incorporate market and customer insights, and improve product performance through data-driven decision making. Success in this role requires strong cross-functional partnership, analytical thinking, and a solid foundation in product management principles, service-based offerings, and go-to-market execution.

Requirements

Bachelor’s degree in Business, Engineering, Economics, or a related field (or equivalent experience)
Minimum of two (2) years of experience in product management, product marketing, pricing, business operations, or a similar role
Strong analytical skills, with experience in pricing, financial modeling, market analysis, or performance measurement
Experience supporting go-to-market activities, including sales enablement, customer segmentation, or product positioning
Familiarity with process improvement, operational workflows, or systems that support the product lifecycle (e.g., quoting, ordering, CRM)
Ability to use data to identify issues, measure performance, and drive process or product improvements
Comfortable working in a cross-functional environment and influencing stakeholders without direct authority

Nice To Haves

Familiarity with Agile methodologies and tools (e.g., Jira, Aha!, or similar) is a plus
Experience in telecommunications, networking, infrastructure, or B2B services preferred
Experience with tools such as Salesforce (SFDC), CRM platforms, or analytics tools is a plus
MBA or relevant certifications (e.g., Product, Agile, Process Improvement) are a plus

Responsibilities

Support the commercial success of the Metro Dark Fiber portfolio through contributions to pricing, packaging, promotion, and customer targeting strategies
Develop and maintain pricing models, analyze market trends, and evaluate competitive positioning to inform pricing and investment decisions
Partner with Sales and Go-to-Market teams to enable effective selling, including development of sales tools, product collateral, and customer-facing materials
Help define target customer segments, use cases, and value propositions to improve market penetration and win rates
Collaborate with Marketing to support product positioning, messaging, and promotional initiatives
Translate market, customer, and business requirements into clear product requirements, user stories, and prioritized backlog items
Work cross-functionally with Engineering and Operations to deliver enhancements that support commercial objectives and customer needs
Evaluate and improve product-related processes, systems, and workflows across the customer lifecycle (e.g., quoting, ordering, delivery, support)
Identify gaps and inefficiencies in product operations and partner with internal teams to implement scalable improvements
Support training and enablement for internal teams (e.g., Sales, Operations) to ensure consistent understanding and effective delivery of product offerings
Define and track key metrics across product performance and customer experience, using data to drive continuous improvement
Build strong relationships across Product, Sales, Marketing, and Operations to ensure alignment and effective execution