Product Management Manager

Citizens•Johnston, RI

23h•$177,000 - $228,000•Hybrid

About The Position

The Product Management Manager, CIAM Authentication & Identity Platform Product Leadership will lead the strategy, roadmap, and execution oversight for Citizens’ next-generation centralized customer identity and authentication platform. This leadership role will own the product vision for transforming fragmented authentication and identity verification capabilities into a unified, risk-based, intelligence-driven platform that improves customer trust, reduces friction, strengthens fraud defenses, and enables growth across digital and assisted channels. This leader will manage the Product Owner, CIAM Authentication & Identity Platform Delivery Lead, and provide executive direction across OTP consolidation, passwordless authentication, adaptive risk-based authentication, identity orchestration, and platform adoption. The role will ensure delivery teams are aligned to enterprise priorities, measurable business outcomes, and a scalable operating model that positions identity as both a security capability and a customer experience differentiator. The role requires strong product leadership, platform transformation experience, and the ability to influence across Security, Fraud, Digital, Technology, Operations, and business partners. This leader will translate identity strategy into funded roadmaps, governance, delivery priorities, and measurable outcomes tied to conversion, fraud loss reduction, reliability, operational efficiency, and customer satisfaction. This role reports to the Head of Digital Identity & Authentication.

Requirements

10+ years in product leadership, digital identity, authentication, fraud, security, platform delivery, or related technology domains
Proven experience leading enterprise-scale product or platform transformations, preferably in CIAM, authentication modernization, fraud prevention, or digital banking
Demonstrated people leadership experience, including managing product owners, delivery leads, or cross-functional product teams
Strong understanding of modern authentication capabilities, including passkeys/FIDO2, biometrics, MFA, OTP, device intelligence, identity verification, and adaptive authentication
Ability to define product strategy, operating models, roadmaps, KPIs, governance routines, and executive-level narratives that connect technical delivery to business value
Experience integrating fraud, risk, security, analytics, and customer experience signals into identity and authentication journeys
Strong executive communication and stakeholder management skills, with ability to influence senior leaders and align competing priorities
Experience leading Agile product delivery at scale and partnering with engineering, architecture, risk, fraud, operations, and digital teams
Commercial mindset with ability to measure and communicate outcomes such as conversion improvement, fraud reduction, reduced customer friction, reliability gains, and operational savings
Experience with AI, analytics, behavioral signals, or decisioning platforms in identity, fraud, or customer experience contexts preferred

Responsibilities

Set the product vision and multi-year strategy for Citizens’ centralized CIAM authentication and identity platform, aligned to the bank’s Reimagine the Bank priorities
Lead, coach, and manage the Product Owner responsible for CIAM authentication and identity platform delivery, ensuring clear priorities, accountability, and execution discipline
Own the enterprise roadmap for OTP consolidation, passwordless authentication, adaptive authentication, device intelligence, biometrics, and identity orchestration
Establish product governance, prioritization forums, and decision frameworks that align Security, Fraud, Digital, Technology, Operations, and business stakeholders
Translate business strategy into funded product roadmaps, delivery milestones, adoption plans, and measurable outcomes across customer experience, fraud reduction, and operational efficiency
Drive enterprise authentication standards and platform rationalization to eliminate duplicative controls, reduce technical fragmentation, and improve consistency across channels
Partner with technology and engineering leaders to ensure platform scalability, reliability, security, operational readiness, and integration across mobile, online, contact center, and branch journeys
Represent CIAM authentication priorities in executive forums, communicating progress, risks, tradeoffs, and business value in a clear and actionable manner
Define and manage success metrics, including authentication success rates, step-up rates, abandonment, fraud losses, conversion lift, reliability, and customer friction