Product Management Manager - Bank

USAA•San Antonio, NC

4h•Hybrid

About The Position

USAA is seeking a Product Management Manager - Bank to join their Everyday Banking Deepening & Retention team, focusing on Program Operations & Governance. This role is crucial for keeping leadership routines running, ensuring initiative tracking and accountability, and producing executive-ready reporting across the Deepening & Retention portfolio. The Product Management Manager will act as the connective tissue between strategy and execution, enabling the POD (Point of Delivery) to operate with speed, rigor, and visibility. The role requires a hybrid work environment, with 4 days in the office per week, and is open to multiple locations including San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. USAA's mission is to empower its members to achieve financial security, and they are committed to being the #1 choice for the military community and their families. They also support active-duty military spouses with potential remote or hybrid flexibility.

Requirements

Bachelor’s degree in business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience) may be substituted in lieu of degree.
6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services.
2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau).
Experience in creating product briefings and presenting to executive leadership.
Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.

Nice To Haves

Program governance & initiative management experience — You've owned tracking systems for complex, multi-workstream programs: milestone logs, dependency maps, risk and action item trackers — and you know how to keep them used, not just built.
Executive reporting & cadence ownership — You've built and managed recurring leadership reporting — weekly updates, SVP readouts, BLT decks — and take pride in delivering materials that are clear, consistent, and stakeholder-ready without needing heavy oversight.
Cross-functional coordination in a matrixed organization — You've served as the connective tissue across Product, Marketing, Digital, Analytics, and Operations teams, ensuring alignment, accountability, and follow-through without direct authority.
Experience with backlog management & intake processes — You've designed or maintained structured intake and prioritization workflows — keeping leaders informed on what's in flight, what's next, and where the bottlenecks are.
Background in member engagement, deepening, or retention programs — Experience in deposit or credit card products, lifecycle management, or growth initiatives within a financial institution is a strong differentiator.
Agile or structured execution experience — Familiarity with Agile principles, POD-based operating models, or structured program management frameworks that allow you to manage across multiple concurrent initiatives.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness, and sales performance for the product life cycle.
Compile, analyze, and interpret data to make strategic and tactical recommendations or decisions pertaining to sales and product performance.
Define business questions and provide insights to improve business performance.
Support the maintenance of existing products and/or lead the development and launch of less complex, new products with channel partners.
Contribute to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs.
Interpret performance results to inform product or sales forecast and planning.
Act as a product SME on features and services and collaborate with business partners to provide recommendations.
Analyze and evaluate product performance to recommend product enhancements and lead efforts to expand or change existing product features.
Partner with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features.
Conduct research on external market trends/design changes, financials, member information and/or transaction data for assigned products.
Provide support in developing, editing, and distributing product communications.
Coordinate with relevant control partners (including Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Own and manage weekly leadership cadence — agenda development, meeting facilitation, and follow-up accountability across the D&R POD.
Maintain governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible.
Lead consolidated executive reporting — including BLT updates, SVP readouts, and leadership communications — ensuring consistency, accuracy, and clarity.
Manage intake coordination and backlog visibility across the D&R initiative portfolio.
Drive program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving.