Director, Bank Agile Product Management - HELOC

USAA•San Antonio, NC

5d•Hybrid

About The Position

USAA is seeking a Director, Bank Agile Product Management to lead a team responsible for delivering solutions for Bank products using Agile methodologies. This role involves partnering with senior leaders to align product delivery with the Bank's objectives and overall business strategy, applying strong business and technical acumen, and making funding allocation decisions to drive end-user value. The position ensures all work adheres to regulatory and compliance policies. The role offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, or Charlotte, NC. Relocation assistance is not provided.

Requirements

Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years' experience in product development, process improvement, project delivery, or business/requirements analysis to include 2 years of that experience within a financial services organization.
3 years of direct team leadership experience or leading large matrixed, cross-functional teams.
Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
Agile Scrum best practices and experienced being a product owner for a scrum team.
Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
Experience analyzing business requirements, process flows and use cases to drive decisions and identify opportunities to streamline business processes and end-to-end payments flows in accordance with risk management framework and regulatory, and network requirements.
Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
Comprehensive experience in applicable banking regulatory and compliance policies.

Nice To Haves

Deep expertise in home equity lending
Strong experience in regulated financial product delivery
Proven track record leading large-scale Agile product organizations in banking or mortgage environments
Hands-on product leader who understands HELOC not just as a feature set, but as a credit and balance-sheet-driven financial product
Equally comfortable discussing customer experience flows, regulatory constraints, system dependencies, and portfolio risk dynamics
Translate HELOC business strategy and regulatory requirements into actionable product epics and features
Direct experience with HELOC products across origination and servicing
Strong understanding and experience in HELOC enterprise mortgage platforms and ecosystems that support Loan origination and loan servicing
U.S. military experience through military service or a military spouse/domestic partner

Responsibilities

Leads an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy.
Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes.
Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
Manages project assignments and prioritization of work for Agile teams.
Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives.
Makes data driven decisions as needed related to funding and resource allocation.
Leads positive team dynamics, encourages collaboration and drives achievement of goals and OKRs.
Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
Applies expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue and dependency management.
Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
Maintains stakeholders informed of project status to include Senior Leaders.
Builds consensus with alliances across the organization.
Assesses, utilizes, and partners with external resources and partners to meet agreed upon expectations.
Shares information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.