Bank Agile Product Owner Senior - HELOC

USAA•San Antonio, NC

5d•Hybrid

About The Position

USAA is seeking a dedicated Product Management Manager to work directly with the Bank agile team. This role is responsible for prioritizing work to derive business outcomes, delivering on business commitments, and ensuring the voice of the customer is strongly represented. The Product Management Manager will bring a data-driven approach to decisions and impediment removal, including strategic priorities and funding allocation. They will execute against the product/value stream and support a Bank agile team culture anchored in transparency and learning, seeking opportunities for testing & learning, continuous Bank agile team/process improvement, and quality. This position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, or Charlotte, NC. Relocation assistance is not available.

Requirements

Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Communicates difficult concepts and negotiates with others to adopt a different point of view.

Nice To Haves

Hands-on product leader who understands HELOC not just as a feature set, but as a credit and balance-sheet-driven financial product.
Equally comfortable discussing customer experience flows, regulatory constraints, system dependencies, and portfolio risk dynamics.
Translate HELOC business strategy and regulatory requirements into actionable product epics and features.
Direct experience with HELOC products across origination and servicing.
Strong understanding and experience in HELOC enterprise mortgage platforms and ecosystems that support Loan origination and loan servicing.
U.S. military experience through military service or a military spouse/domestic partner.

Responsibilities

Communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
Ensuring delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
Translating business strategy into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
Partnering with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipating and solving complex issues using a data-driven approach to decision making, including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
Delivering against Bank agile team level OKRs.
Acting as 'voice of the end-user'.
Proactively seeking customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Owning Bank agile team backlog (grooming, prioritization, and refinement).
Maintaining a groomed backlog of user stories; working with the Agile Bank agile team to estimate story size and complexity.
Optimizing the flow of value through the multi-Bank agile team Agile environment and progressing towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
Taking a strategic view and thinking proactively about the right way to meet objectives.
Acting in service of the Bank agile team's needs and goals; offering feedback on work-in-progress, clarifying requirements, anticipating and removing roadblocks or impediments that may prevent the Bank agile team from progressing on objectives, and answering questions.
Looking for opportunities for continuous Bank agile team and process improvement.
Making recommendations to leadership.
Potentially leading functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.