Product Line Manager I- Parts and Support

Nabors•Houston, TX

5d•Onsite

About The Position

The Parts and Support Product Line Manager is responsible for leading the strategic and operational execution of Canrig’s rental and repair business for capital equipment. This role oversees rental fleet utilization, repair operations, product lifecycle management, customer support, quoting, vendor management, and overall profitability of the product line. The position serves as the primary liaison between operations, engineering, supply chain, sales, and customers to ensure equipment reliability, operational readiness, customer satisfaction, and financial performance. The Parts and Support Product Line Manager is accountable for driving revenue growth, maximizing asset utilization, improving repair turnaround times, and supporting long-term product line strategy across the aftermarket business.

Requirements

Bachelor’s degree in Engineering, Business, Supply Chain, Operations, or related field preferred; equivalent experience considered.
7+ years of experience in rentals, repairs, aftermarket operations, product line management, or capital equipment operations.
Experience within oil & gas, drilling equipment, heavy machinery, or industrial equipment environments preferred.
Experience managing customer relationships, quoting, budgets, and operational performance metrics.
Strong understanding of capital equipment operations, repairs, maintenance, and rental fleet management.
Knowledge of mechanical, hydraulic, and electrical systems related to drilling or industrial equipment.
Ability to manage P&L responsibilities, pricing strategies, and financial forecasting.
Proficiency in ERP systems, asset tracking systems, and operational reporting tools.
Strong leadership, communication, and stakeholder management skills.
Ability to manage competing priorities in a fast-paced operational environment.

Nice To Haves

Lean Six Sigma or process improvement experience.
Experience managing aftermarket service operations or rental fleets.
Experience with asset utilization analytics and lifecycle management

Responsibilities

Own the overall performance and profitability of the rentals and repairs product line.
Develop and execute strategic plans to grow aftermarket rental and repair revenue streams.
Monitor market trends, customer demands, and competitive offerings to support business growth initiatives.
Establish pricing strategies for rental equipment, repair services, and aftermarket offerings.
Collaborate with sales and operations teams to identify expansion opportunities and improve customer engagement.
Support long-term capital planning and rental fleet investment strategies.
Oversee daily rental operations for Canrig capital equipment, ensuring fleet readiness and operational efficiency.
Monitor fleet utilization, availability, maintenance schedules, and asset performance.
Coordinate equipment mobilization and demobilization activities to meet customer requirements.
Develop processes to optimize fleet lifecycle management and reduce equipment downtime.
Analyze utilization metrics and implement strategies to maximize rental asset profitability.
Partner with supply chain and operations to ensure inventory availability and equipment readiness.
Oversee repair and refurbishment activities for Canrig equipment, ensuring timely and high-quality execution.
Manage inspection, diagnosis, and repair workflows for Top Drives, Wrenches, Catwalks, and related equipment.
Develop repair scopes of work aligned with OEM standards and operational requirements.
Work closely with engineering teams to implement approved modifications, upgrades, and reliability improvements.
Drive continuous improvement initiatives focused on reducing turnaround time and improving repair quality.
Serve as the primary point of contact for customers regarding rental equipment and repair activities.
Develop strong customer relationships and ensure high levels of customer satisfaction and service delivery.
Provide customers with updates regarding equipment status, repair timelines, rental availability, and costs.
Manage relationships with third-party vendors and repair facilities to ensure quality and cost expectations are achieved.
Collaborate cross-functionally with operations, engineering, sales, finance, and supply chain teams to align business objectives.
Develop rental and repair quotes, including labor, materials, logistics, and equipment costs.
Manage product line budgets, forecasting, and financial performance metrics.
Drive profitability through cost management, utilization improvements, and operational efficiencies.
Monitor repair history, asset lifecycle costs, and failure trends to support business decisions.
Support invoicing, forecasting, and financial reporting activities for the product line.
Maintain accountability for product line revenue, margins, and operational KPIs.
Ensure all rental and repaired equipment meets safety, quality, and regulatory standards prior to deployment.
Oversee inspection and testing procedures to validate equipment reliability and operational readiness.
Establish and monitor KPIs related to fleet utilization, repair turnaround time, revenue performance, and customer satisfaction.
Lead continuous improvement initiatives focused on operational efficiency, reliability, and service quality.
Ensure compliance with Canrig policies, HSE standards, and industry regulations.