Product Lead

Texas Capital • Richardson, TX

1d

About The Position

Texas Capital Bank is looking for a Product Lead to join our CRM Product Organization. This role is an essential individual contributor at the execution layer of the product team — authoring user stories, supporting backlog refinement, and owning feature-level delivery within a sprint team. The Product Lead works closely with Product Owners to ensure stories are well-formed, feasibility inputs are grounded, and UAT activities are executed with precision. This is a high-growth role designed for emerging product professionals looking to develop toward a Product Owner career path.

Requirements

• 3+ years of experience in business analysis, product support, delivery coordination, or a related role
• Bachelor's degree in Business, Technology, Finance, or a related field — or equivalent professional experience
• Experience working with CRM systems; Salesforce exposure preferred
• Demonstrated ability to write clear, well-structured user stories and acceptance criteria
• Familiarity with Agile/Scrum methodologies and sprint-based delivery
• Strong organizational skills with the ability to manage multiple concurrent story tracks
• Effective communicator with business and technical stakeholders
• Detail-oriented mindset with a commitment to quality and accuracy
• Familiarity with risk, controls, and compliance considerations in a regulated banking or financial services environment

Nice To Haves

• Experience with Salesforce Financial Services Cloud (FSC) or similar enterprise CRM platforms
• Prior experience in financial services — banking, wealth management, capital markets, or insurance
• Familiarity with financial services regulatory requirements (e.g., BSA/AML, KYC, Reg E)
• Exposure to product delivery in support of relationship banking, commercial lending, or wealth management
• Understanding of Salesforce platform basics — objects, fields, permission sets, and page layouts
• Salesforce Certified Administrator or Business Analyst certification (or willingness to pursue)
• Experience using Jira, Confluence, or similar Agile delivery tooling

Responsibilities

• Understand and support the defined CRM product strategy across assigned feature areas
• Contribute features and enhancements to the product backlog aligned to domain roadmap priorities
• Provide effort estimates and feasibility inputs to assist in roadmap planning and prioritization
• Develop familiarity with the broader domain strategy to ensure story-level work is contextualized correctly
• Author and continuously refine user stories with clear acceptance criteria
• Partner with Product Owners to ensure stories are sprint-ready ahead of planning ceremonies
• Maintain clear traceability between features, stories, and underlying business requirements
• Identify and flag ambiguity, gaps, or conflicts in requirements early in the delivery cycle
• Execute assigned features and stories through the full sprint lifecycle
• Track feature-level outcomes and surface blockers or delivery risks to the Product Owner
• Support sprint ceremonies including planning, reviews, and retrospectives
• Maintain accurate status of assigned work items within delivery tracking tools
• Work directly with operational subject matter experts (SMEs) to gather and validate requirements
• Serve as the day-to-day liaison between development teams and business SMEs for assigned stories
• Communicate progress, risks, and dependencies to Product Owners in a timely manner
• Support change adoption activities including UAT preparation and rollout coordination
• Flag data quality and usability issues identified during discovery, development, or testing
• Execute delivery within defined risk controls and compliance guardrails
• Adhere to enterprise platform and architecture standards within all assigned work
• Escalate data integrity concerns or platform governance issues to the appropriate stakeholders
• Operate as a highly engaged individual contributor committed to team success
• Actively seek feedback and coaching opportunities to accelerate professional development
• Contribute positively to team culture through collaboration, transparency, and accountability
• Support onboarding of new team members where applicable

Benefits

• health insurance coverage
• wellness program
• fertility and family building aids
• life and disability insurance
• retirement savings plans with a generous 401K match
• paid leave programs
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree