Product Lead (Production Engineering)

EXL • South Carolina, SC

2h

About The Position

The Product Lead (Production Engineering) provides production and nonproduction support for application servers, web services, secure file transfer systems, databases, and related infrastructure. The role covers configuration, performance tuning, patching, troubleshooting, deployments, monitoring, incident response, and change management. The position also coordinates with development, infrastructure, security, database, operations, and functional teams to resolve issues, support releases, and improve system reliability.

The role includes monitoring database alerts and jobs, creating database users and assigning permissions, troubleshooting application and platform issues, ensuring bug-fix releases are tested before deployment, reviewing business requirements with operations and functional teams, and coordinating activities with the Onshore DBA Team for support coverage and timely resolution.

Requirements

• Approximately 5 years of experience is stated under Required Skills & Experience.
• Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments.
• Experience with Microsoft IIS and web-server site administration.
• Experience administering SFTP/SSH servers and troubleshooting secure file transfers.
• Working knowledge of Oracle Database and Microsoft SQL Server, including connectivity, basic SQL, performance issues, and common troubleshooting.
• Experience with Active Directory administration and troubleshooting authentication and authorization issues.
• Proven ability to perform and support code deployments and releases in nonproduction and production environments.
• Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers.
• Familiarity with Windows and Linux operating systems in a production support context.
• Experience with monitoring tools, log analysis, and incident management processes.
• Ability to work under pressure, prioritize incidents, and communicate clearly with technical and nontechnical stakeholders.
• Scripting experience with PowerShell, Bash, or Python for support-task automation.
• Customer-focused mindset and strong sense of ownership.
• Ability to work independently and as part of a collaborative support team.
• Bachelor's degree.
• The qualifications section states 6–8+ years of experience.

Responsibilities

• Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting.
• Manage and support Apache and Microsoft IIS web services, including site configuration, application pools, SSL certificates, logging, and performance optimization.
• Support SFTP/SSH file transfer systems, including access requirements, key management, transfer monitoring, connectivity troubleshooting, and secure data movement.
• Manage Active Directory support tasks, including user and group accounts, authentication issues, and application integrations.
• Perform and support code deployments across UAT and production environments, coordinating with development teams, validating deployments, and using rollback procedures when required.
• Create and manage batch jobs across UAT and production using Broadcom CA Workload Automation.
• Troubleshoot production incidents across web servers, application servers, databases, middleware, networking, and operating systems; diagnose root causes and help implement permanent fixes.
• Monitor production systems using available tools and respond to alerts.
• Collaborate with development, infrastructure, security, and database teams to resolve issues and improve system reliability.
• Participate in change management and ensure production changes follow established controls.
• Support capacity planning, performance analysis, and continuous improvement for supported platforms.
• Monitor database alerts and jobs.
• Create database users and assign permissions based on required access levels.
• Help troubleshoot application- and platform-specific issues.
• Ensure bug-fix releases are fully tested with minimal defects before release.
• Understand and review business requirements with operations and functional teams.
• Coordinate activities with the Onshore DBA Team to ensure coverage and timely resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior