Product Launch Specialist

GTA•Tamuning, GU

19h

About The Position

We are in search of an innovative and experienced candidate with a deep understanding of executing product launches. The Product Launch Specialist will require closely working with a diverse range of departments to ensure successful implementation of product objectives. This candidate should possess the ability to blend technical knowledge with customer needs to ensure the product launch process runs smoothly. If you are passionate about meeting consumer requests and love problem-solving tasks, then come join our team! As the Product Launch Specialist you will lead the planning, execution, and optimization of product launches for our telecommunications products and services. The Product Launch Specialist will play a critical role in driving successful product introductions and maximizing market impact.

Requirements

Ability to promote the Company culture, vision, mission, and values to all employees, vendors, clients and, business
Strong sense of accountability; be self-motivated, positive, professional in approach, and works
Results driven with proven problem solving and critical thinking skills, and the ability to effectively read, write and give oral presentation(s).
Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced
Organizational support – ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management, and profitability
Attendance/Punctuality – is consistently at work and on time for scheduled shift and department or customer scheduled Ensures work responsibilities are covered when absent.
Technical skills – constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and
Decision making – makes sound, well informed, fact-based decisions and seeks guidance when
Growth – own your personal growth and Be Curious, stay Committed, and Continuously learn.
High school diploma/GED required.
2+ years of experience in product management, product launches, telecommunications, retail sales or a related field.
Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
Excellent communication and collaboration skills, with the ability to work effectively across teams and with external vendors.
Strong critical thinking and analytical skills to assess product requirements, identify issues and opportunities, and support effective product launch planning and execution.
Creative mindset with strong written communication skills and the ability to clearly articulate and document processes, procedures, and product information.
Ability to learn and navigate complex billing and business systems, troubleshoot issues, and understand how system changes impact products and customer processes.
Strong attention to detail and ability to identify and resolve issues.
Knowledge of telecommunications products, services, technologies, and market trends.
Proficiency in Microsoft Office and similar productivity tools.
Ability to deal with sensitive information and maintain confidentiality.
Must possess a valid Guam Driver’s License and be willing to attend trainings at various locations.
Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business.
Must successfully pass a background check and drug screening

Nice To Haves

Bachelor's degree in business, marketing, communications, or a related field preferred.
Experience with billing systems, product configurations, pricing, promotions, or related business systems preferred.

Responsibilities

Support the execution of product launch strategies and plans for new products, services, and promotions, coordinating implementation activities with cross-functional teams and vendors to ensure successful and timely launches.
Manage and implement billing system updates to support product requirements, business needs, and operational changes, including pricing, promotions, product updates, and other system enhancements.
Develop and maintain product guides, SOPs, and other documentation to support product launches and operations, keeping materials current and accessible.
Develop test cases and conduct user acceptance testing (UAT) to validate end-to-end ordering, activation, billing, and related processes for new products, promotions, and product updates.
Provide support to internal teams on product, service order, and billing questions, escalating system issues to IT or other appropriate teams as needed.
Support pre-launch and post-launch activities, including product readiness activities, migrations, decommissions, and other product-related operational changes.
Monitor product and promotion performance and stay informed of key trends and developments to provide relevant insights and recommendations to leadership.
Manage and maintain existing product and billing configurations, ensuring accuracy and providing supporting information for Internal Audit and Finance requests.
Perform other related duties and special projects assigned to support evolving business priorities.