Product Integrity Manager

SharkNinja•Needham, MA

2d•Onsite

About The Position

SharkNinja is a global product design and technology company focused on creating 5-star rated lifestyle solutions. This role is a hands-on leadership position focused on new product development, sitting at the intersection of consumer satisfaction, product quality, and commercialization. The Product Integrity Manager will own the 5-star standard from early development through launch readiness, ensuring products are safe, certified, consumer-validated, and set up for market success. The role requires championing the consumer, challenging the organization, and maintaining a high standard of excellence. The manager will act as a connector and challenger, representing the consumer voice in cross-functional discussions, driving improvements in design, resolving risks, and ensuring commercial and operational success. Collaboration will occur across Engineering, Product Development, and the broader Product Excellence organization, involving risk surfacing, predictive modeling, structured testing, regulatory compliance, and DFMEA processes. The ultimate goal is to identify and resolve issues before consumers do, ensuring every product earns its 5 stars and delights consumers. The Product Integrity Manager reports into the VP, In-Market Product Quality & Customer Excellence and works closely with Engineering and Product Development leads across the NPD portfolio.

Requirements

5+ years of experience in product quality, product development, or a related engineering or consumer insights function — ideally within consumer electronics or home appliances.
Working knowledge of DFMEA methodology — able to review, challenge, and improve DFMEA quality, not just sign it off.
Familiarity with safety testing, regulatory standards, and certification processes across at least one major market (e.g. US, EU, UK).
Analytical and data-literate — comfortable working with IHUT data, building structured outputs, and translating findings into engineering recommendations.
Confident communicator who can challenge peers and senior stakeholders constructively, with evidence rather than opinion.
Detail-oriented and structured, with the ability to manage multiple NPD programs simultaneously without dropping quality rigour on any of them.

Nice To Haves

Hands-on experience leading or contributing to VEGA hack sessions or equivalent structured pre-production quality events.
Experience building or applying predictive quality models from consumer research or IHUT data.
Claims development experience, with an understanding of substantiation requirements and the interface between testing, legal, and marketing.
Multi-market regulatory knowledge across consumer electronics or home appliance categories.

Responsibilities

Stand for the 5-star standard across all NPD programmes, raising flags early and challenging Engineering, Product Development, and Marketing when trajectories fall short.
Maintain a clear view of possible and real risk across the NPD portfolio and escalate when a product is not on track to hit the 5-star threshold at launch.
Bring a structured, evidence-based perspective to every build review, proposing specific, actionable improvements.
Lead quality input into EB0 build reviews, ensuring all product excellence requirements are visible and tracked from the earliest engineering build.
Drive Pre-MP VEGA Hacks, running structured hack sessions to identify and resolve quality and consumer experience issues before mass production lock.
Ensure findings from EB0 and Pre-MP activities are documented, tracked to resolution, and fed back into the engineering and design process.
Build and apply predictive models at each build stage to forecast in-market rating performance, identifying consumer experience factors most likely to drive or suppress 5-star outcomes.
Translate consumer validated results into structured, prioritized recommendations for Engineering, Product Development, and Marketing, making it clear what needs to change and why it matters to the consumer.
Track model accuracy over time and continuously refine the approach as new consumer data outcomes become available.
Ensure Testing has built comprehensive testing plans and protocols for each NPD program, covering performance, durability, safety, and consumer experience dimensions.
Identify gaps and competitive opportunities to win in the global market.
Connect dots to the safety, regulatory, and certification delivery for NPD programs, ensuring all products meet the required standards for every market they will launch in.
Partner with Engineering, Testing, and external test labs to ensure safety testing is planned, executed, and closed out on time, with issues escalated and resolved before they become program blockers.
Own the quality and completeness of DFMEA ahead of TRA, ensuring all design failure modes are identified, assessed, and have credible mitigation actions in place before the gate.
Challenge Engineering to ensure DFMEAs reflect real-world consumer use, not just theoretical design intent.
Track open DFMEA actions through to closure, ensuring nothing is carried forward into TRA without a clear resolution plan and owner.