Quality: Product Integrity Specialist

Wolverine Worldwide•Rockford, MI

1d•Hybrid

About The Position

The Product Integrity Specialist supports Wolverine’s commitment to delivering high-quality products by managing aftermarket product quality issues. This role is responsible for investigating and resolving product claims and callouts from internal and external stakeholders, ensuring fair and timely outcomes in accordance with the company’s Claim Policy and Process. The specialist works closely with cross-functional teams to validate product concerns, maintain accurate documentation, and contribute to continuous improvement efforts that enhance customer satisfaction and brand integrity.

Requirements

Associate or bachelor’s degree, business or supply chain
1-2+ years of related experience in Quality or Supply Chain industry.

Nice To Haves

College internship (preferred in Manufacturing, Distribution, or Supply Chain industry)
Experience in quality assurance, customer service, or supply chain operations, preferably in the footwear or apparel industry

Responsibilities

Lead the resolution of product quality claims and call-outs from internal teams, international partners, and external customers.
Apply established guidelines from the corporate Claim Policy and Process to ensure consistent and equitable handling of all cases.
Serve as a central point of contact for claim-related inquiries, ensuring transparency and responsiveness throughout the resolution process.
Partner with Brands, International Teams, and Customer Service to review and assess the validity of claims and call-outs.
Collaborate with the Quality Assurance Director and Regional QA teams to investigate product issues, determine root causes, and assess liability.
Facilitate discussions between QA leadership and Brand teams to resolve disputes and align on claim outcomes.
Work closely with Finance to ensure timely and accurate processing of approved claims, including documentation and reconciliation.
Gather, analyze, and validate product data, inspection results, and shipment records to support claim investigations.
Maintain comprehensive and organized documentation for all claims, including photographic evidence, inspection reports, and communication logs.
Monitor trends in claims and call-outs to identify recurring issues and recommend preventative actions.
Provide regular updates on the status of open claims to internal stakeholders, ensuring visibility and accountability.
Communicate findings and resolutions clearly and professionally across departments using email, Microsoft Teams, and other collaboration tools.
Prepare summary reports and dashboards to track claim volumes, resolution timelines, and outcomes for leadership review.
Support the development and refinement of claim handling procedures to improve efficiency and accuracy.
Participate in training sessions and knowledge-sharing initiatives to stay current on product standards and quality protocols.
Contribute to the enhancement of product quality by identifying opportunities for improvement and supporting corrective action plans.