Product Installation Specialist

Nobi•Houston, TX

10d•Hybrid

About The Position

Nobi USA is a pioneering company in AgeTech and the developer of the Nobi Smart Light, a cutting-edge technology designed to empower elderly individuals, their families, and senior care providers. Our mission is to provide discreet, responsive solutions that deliver care when needed, while maintaining independence and dignity. Through innovation and collaboration, we ensure our products meet the unique needs of our customers and establish a globally recognized brand. We are seeking an experienced Product Installation Specialist to join our Implementation Team in the US.

Requirements

3+ years of experience in field installation, or a similar hands-on technical role with strong hardware installation experience.
Comfortable working at heights (ladder work) to mount ceiling-based fixtures, following standard safety practices.
Working knowledge of WiFi networking and device configuration, with the ability to troubleshoot connectivity issues on-site.
Strong customer-facing communication skills; comfortable training non-technical staff and building trust quickly on-site.
Detail-oriented, with a strong sense of ownership over installation quality and documentation.
Valid driver's license and willingness to travel up to 50% of the time to customer sites across the US.
Self-motivated and effective working independently on-site with minimal supervision.

Nice To Haves

Experience in senior living, healthcare, or health tech environments is a plus.
Experience working in a HIPAA regulated work environment and the policies and procedures surrounding such is a plus.

Responsibilities

Install Nobi's smart lamps at customer sites, including ceiling mounting, wiring, and device setup, following Nobi's installation and safety standards.
Connect and configure each device to the customer's network, and test and calibrate sensors to confirm proper fall-detection performance before go-live.
Troubleshoot technical issues on-site during and after installation, escalating anything beyond scope to the Implementation Director or Support.
Coordinate site schedules and readiness with the Implementation Director, third-party vendors, and customer point of contact ahead of each visit.
Complete installation documentation, quality checklists, and site reports for every visit, in line with Nobi's implementation standards.
Support remediation and upgrade visits at existing accounts alongside the Implementation Project Manager.
Represent Nobi professionally at every site visit, giving facility staff and residents a friendly, reassuring experience.