Installation Field Specialist

Pella Corporation•Austin, TX

8d•Onsite

About The Position

Make an Impact with Pella At Pella Windows & Doors, we're passionate about delivering an exceptional customer experience from start to finish. We're looking for an Installation Field Specialist who thrives in a hands-on environment, enjoys solving problems, and takes pride in ensuring projects are completed with quality and precision. In this role, you'll serve as a key link between homeowners, sales teams, installation partners, and project coordinators. You'll perform job-site inspections, verify project requirements, support installation teams, and help ensure every customer receives the high level of service and craftsmanship that Pella is known for. If you have construction experience, strong communication skills, and enjoy working independently in the field, we'd love to hear from you.

Requirements

2+ years of construction, remodeling, installation, or related field experience.
Strong understanding of residential construction practices and terminology.
Experience taking accurate measurements and evaluating job-site conditions.
Experience using common power tools such as circular saws, miter saws, drills, and pneumatic nail guns.
Excellent communication and customer service skills.
Strong organization, time management, and problem-solving abilities.
Ability to adapt to changing priorities and work independently.
Proficiency with Microsoft Office, smart devices, and mobile applications.
Valid driver's license with an acceptable driving record.
Ability to regularly stand, walk, bend, climb, reach, and lift throughout the workday.
Ability to occasionally lift and move up to 100 pounds.
Ability to work both indoors and outdoors in varying weather conditions.
Ability to travel throughout the Austin market to customer homes and project sites.

Nice To Haves

Associate degree, technical school certification, or equivalent experience.
Window and door installation or replacement experience.
Remodeling, carpentry, or exterior construction experience.
Experience working directly with homeowners on residential projects.
Experience supporting subcontractors or installation crews.

Responsibilities

Conduct pre-installation job-site inspections and order verification activities.
Assess homes for conditions such as water intrusion, rot, mold, and other installation-related concerns.
Confirm accurate measurements and job-site readiness for installation.
Support installation teams by resolving field issues and helping maintain project timelines.
Provide installation recovery and service work when needed.
Perform installation work on select projects when appropriate.
Audit installation quality and provide feedback to leadership teams.
Serve as a trusted Pella representative on job sites.
Communicate clearly with homeowners and set realistic expectations regarding the installation process.
Collaborate with customers to address and resolve site-related concerns before installation begins.
Deliver an exceptional customer experience focused on achieving complete customer satisfaction.
Partner closely with sales consultants, project coordinators, and installation teams to ensure smooth project execution.
Assist with training and development activities for sales and installation partners.
Support subcontractor onboarding and ongoing quality initiatives.
Deliver materials or missing components to job sites when necessary to support successful project completion.
Maintain company-issued vehicles, tools, and equipment.
Follow all company safety policies, procedures, and PPE requirements.
Maintain a clean and organized work environment.