Product Insights & Analytics Manager

HP•Vancouver, WA

8d•$105,050 - $161,800

About The Position

The Product Insights & Analytics Manager for Office Print Solutions serves as the voice of the customer and market for HP’s solutions business. The role leads the generation of insights that inform product strategy, innovation, and growth by leveraging customer research, market intelligence, competitive analysis, and product performance data. It works cross-functionally with product, engineering, marketing, sales, and business leadership to translate complex data into recommendations that improve customer experiences, strengthen portfolio investments, and accelerate business outcomes. The mission is to transform customer telemetry, usage data, and business performance metrics into actionable insights that improve customer experiences, product adoption, and business outcomes across the software portfolio. The position also serves as a focal point for Privacy, Product, and Platform to ensure data management complies with HP policy.

Requirements

Four-year or graduate degree in Marketing, Business, another related discipline, or commensurate work experience or demonstrated competence.
Typically 4–7 years of work experience, preferably in product management or a related field; alternatively, an advanced degree with 3–5 years of work experience.
Expertise building and scaling strategic partnerships, including opportunity assessment, partner selection, and solution alignment.
Track record delivering partner-integrated products or solutions that drive adoption and measurable business impact, such as revenue, attach, retention, or customer satisfaction.
Strong understanding of solution commercialization, including packaging, pricing inputs, contracts, enablement, and lifecycle management.
Ability to translate customer workflows into clear requirements and integration briefs for engineering teams and partners.
Experience managing cross-company technical integrations, including APIs, security, identity, and cloud services, and coordinating delivery across multiple teams.
Passion for customer experience and advocacy for ease of deployment, reliability, and supportability in enterprise environments.
Excellent communication, presentation, and storytelling skills for technical, business, and executive audiences, internally and with partners.
Strong leadership, collaboration, and influencing skills in matrixed organizations, including the ability to align stakeholders without direct authority.
Strong analytical and strategic thinking, including market analysis, business case development, and prioritization.
Skill in negotiation and stakeholder management, including navigating legal and commercial terms and driving alignment to close and scale partnerships.

Responsibilities

Define and manage measurement frameworks for software solutions, including setup and onboarding, device management, scan solutions, and SaaS offerings.
Analyze customer journeys and product usage patterns to identify friction points, adoption barriers, and opportunities to improve customer outcomes.
Deliver insights and recommendations that influence product strategy, roadmap prioritization, customer experience improvements, and business investments.
Design and evaluate experiments and growth initiatives to measure the impact of product, onboarding, engagement, and retention improvements.
Develop customer segmentation, behavioral models, and predictive analytics to identify growth opportunities, customer health indicators, and churn risks.
Partner with engineering and platform teams on telemetry strategy to ensure products are instrumented for effective measurement and decision-making.
Provide executive reporting and business intelligence to enable data-driven decision-making across the software portfolio.
Serve as a focal point for Privacy, Product, and Platform to ensure data management complies with HP policy.