Product Information Specialist

Monks • Chicago, IL

10h • Hybrid

About The Position

We’re looking for a detail-obsessed specialist to review AI-generated vehicle marketing assets for product accuracy, visual quality, and legal compliance before they reach clients. This role serves as a critical quality gate in our production workflow — combining sharp visual judgment with product understanding to ensure every asset is accurate, compliant, and production-ready. This is not a traditional QA role — it requires strong visual judgment, attention to detail, and the ability to evaluate product accuracy at a granular level.

Requirements

• Exceptional attention to detail — you can spot subtle visual inconsistencies, inaccuracies, and defects others would miss
• Experience in creative production, post-production, or asset QA (ideally working with images or video in a fast-paced environment)
• Strong visual judgment + structured thinking — able to follow guidelines while making sound calls when things aren’t black-and-white
• Clear, concise communicator — can document issues and provide actionable feedback to production teams
• Comfort working in production workflows — able to balance quality with throughput and manage multiple assets at once

Nice To Haves

• Familiarity with automotive products, trims, or OEM brand standards
• Experience reviewing assets for legal or compliance considerations
• Exposure to AI-generated content and common failure patterns
• Experience improving workflows, tools, or QA processes

Responsibilities

• Review AI-generated vehicle images (and future video assets) against reference materials to ensure product accuracy (trim, badging, wheels, interiors, materials, proportions)
• Identify visual defects caused by AI generation (e.g., distortions, missing elements, inconsistencies in vehicle or environment)
• Flag issues related to legal and compliance guidelines using established review frameworks
• Apply a high level of visual scrutiny — this role prioritizes precision over speed
• Serve as a subject matter expert on vehicle configurations using provided reference materials
• Distinguish between similar models and trim-level differences, and ensure correct representation across assets
• Validate that the vehicle shown aligns with messaging (e.g., EV vs ICE, performance claims, feature callouts)
• Identify inconsistencies between product, visuals, and claims early in the process
• Annotate and document issues clearly using tools such as Photoshop or internal platforms
• Provide structured, actionable feedback to the retouching/post-production team
• Route assets for correction based on issue type and severity
• Triage incoming outputs to ensure they meet minimum quality standards before entering post-production
• Perform final quality checks on retouched assets to ensure all issues have been resolved
• Confirm assets meet internal standards before delivery to clients
• Act as a bridge between product, creative, and production teams by translating product details into clear, actionable guidance
• Support asset development by advising on correct configurations, feature representation, and visual details
• Partner with internal teams and stakeholders during review cycles to uphold product integrity
• Provide feedback to product and engineering teams on recurring issues and gaps in AI output quality
• Help refine review guidelines, workflows, and internal tools to improve efficiency and accuracy
• Contribute to building scalable processes as asset volume grows and new formats (e.g., video) are introduced
• Support the development and maintenance of product reference materials, checklists, and documentation

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed