Information Specialist

On Lok • San Francisco, CA

1d

About The Position

The Information Specialist provides assessment, information, referral and assistance to older adults and adults with disabilities and provides follow-up to ensure client needs are met. Collects, updates and shares information on community resources, performs outreach as necessary to meet specific goals and records all necessary data in a timely fashion. Works in a team setting, collaborating with other agencies and the Institute on Aging (IOA) Information and Assistance Supervisor doing similar work, and integrating seniors and adults with disabilities into the services and programs of the 30th Street Senior Center. The Information & Resource Specialist position requires social service dedication, strong organizational skills and excellent people skills.

Requirements

• Bachelor's degree or High School Diploma required
• 1-2 years of experience closely related to position with Bachelor's degree
• 2-4 years of experience closely related to position with high school diploma
• Bilingual in Spanish/Cantonese and English
• Knowledge of services, facilities, and reimbursement sources available to older/disabled adults and their families
• Excellent verbal and written communication skills

Responsibilities

• Utilize quality customer service skills, conduct intakes and need assessment of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.
• Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments.
• Provide clients with information and/or translation services. Refer appropriate clients to 30th Street program staff. Provide follow-up to confirm that clients obtain needed services
• Collaborate with other agencies doing similar work and follow Aging and Disability Resource Center grant guidelines.
• Establish contacts and maintain good working relationships with key personnel in other agencies, including community-based services providers and citywide providers.
• Promote utilization of services by conducting outreach to businesses, groups and individuals: schedule and make presentations to various agencies as needed. Represent 30th Street Senior Center at relevant resource fairs
• Complete proper documentation, data entry of reports, submit monthly service logs and reports as needed.
• Participate in Senior Center program operation meetings and in-service trainings when possible and appropriate.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees