Information Technology Specialist

Tioga Downs•Nichols, NY

About The Position

Are you the go-to person when technology needs to just work? Do you enjoy solving problems, improving systems, and keeping operations running without a hitch? If so, we want you on our team. We’re looking for an IT Specialist who thrives in a fast-paced, high-energy environment and enjoys working with a wide range of technologies—from business systems to AV equipment. This is a hands-on role where no two days are the same.

Requirements

High school diploma or GED required; Bachelor’s degree in Computer Science preferred
3–5 years of IT experience (experience in casino, hospitality, banking, or entertainment environments is a plus)
Strong troubleshooting skills and a proactive mindset
Solid communication skills—you can explain technical issues in a clear, user-friendly way
Microsoft Certified Professional (MCP) or equivalent preferred
Working knowledge of systems such as IBM AS400/System i5 is a plus

Nice To Haves

Bachelor’s degree in Computer Science
experience in casino, hospitality, banking, or entertainment environments
Microsoft Certified Professional (MCP) or equivalent
Working knowledge of systems such as IBM AS400/System i5

Responsibilities

Keep critical business systems running smoothly, including POS, casino, and hotel management platforms
Install, configure, maintain, and troubleshoot a variety of technology and AV equipment (teleconferencing tools, projectors, monitors, and more)
Provide responsive technical support via phone, email, and in person
Diagnose and resolve hardware/software issues for a diverse group of end users
Perform installs, moves, adds, and changes (IMACs) across the organization
Track, document, and maintain hardware and AV inventory
Perform preventative maintenance to keep systems operating at peak performance
Recommend and implement upgrades to improve system efficiency
Ensure issues are fully resolved with thorough follow-up and testing