Product Information Center Representative

McGraw Hill LLC.•UNAVAILABLE, UNAVAILABLE

8h•Remote

About The Position

McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences, and to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all. We are seeking a Product Information Center Representative with expertise in supporting K-12 sales teams by serving as a central point of contact for complex product questions. This role researches inquiries across curriculum, content, digital functionality, pricing, and classroom implementation, collaborates with product, marketing, platform operations, and support teams to deliver accurate responses, maintains and shares product knowledge, tracks inquiry trends, and supports sales tools, eCommerce setup, lifecycle management, and documentation. This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

Experience and understanding of our industry and how educational products are sold and delivered.
Demonstrated success with achieving service level expectations in fast paced environments.
Exceptional analytical, research, and problem-solving skills.
Strong Microsoft Word and Excel skills.

Responsibilities

Answer inquiries by Sales Representatives, Curriculum Specialists, and customer support teams.
Identify, troubleshoot, and solve product related issues with high urgency.
Use online tools, print resources and a network of experts to resolve product questions.
Work with Product Marketing and Academic Design to transfer product knowledge.
Create and maintain sales tools to assist with product demonstrations, trainings and placing orders.