Patient Information Representative

Saint Francis Health System

2d•Onsite

About The Position

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. The Patient Information Representative schedules procedures, verifies and inputs patient demographic and insurance/financial information, and creates new patient medical records for the purpose of facilitating the effective delivery of patient care. This role involves independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. The representative works directly with patients, internal and external customers via telephone or face-to-face interaction, and other healthcare professionals and staff.

Requirements

High School Diploma or GED.
6 months to 1 year related experience.
Effective interpersonal and oral communication skills.
Ability to organize and prioritize work in an effective and efficient manner.
Ability to be detail-oriented as might be required in the examination of numerical data.

Responsibilities

Schedules procedures according to established protocols including obtaining and documenting complete patient demographic and insurance/financial information.
Confirms scheduled appointments.
Creates new patient medical records.
Prints and files reports and other correspondence according to established protocols.
Serves as liaison to referring physician offices, other outreach hospitals, patients, and patient family members in an effort to provide a single point of contact.
Greets and prepares patients for physician consults according to established protocols.