Product Implementation Associate

Bridgewater Bank•Saint Louis Park, MN

1d•$49,000 - $54,000•Hybrid

About The Position

We are seeking a client-driven Product Implementation Associate to join our Implementations team in St. Louis Park. Reporting to the AVP Product Implementations, this role is responsible for the implementation of basic Treasury Management products, ensuring the setup is completed accurately and timely, and training is customized to meet the client’s needs.

Requirements

3+ years of banking experience
Superior customer services skills
Excellent organizational, written, and interpersonal communication skills
Exceptional time-management skills with the ability to multi-task and prioritize efficiently to ensure critical deadlines are met
Ability to identify and resolve problems effectively
Strong attention to detail

Nice To Haves

Knowledge of Cash Management products preferred
Knowledge of Fiserv software preferred

Responsibilities

Provide clients with responsive support and accurate service over the phone, via email, or in person with focus on strengthening the relationship
Setup Treasury Management products, including Commercial Online Banking (“The Bridge”), Mobile Banking and Business Bill Pay and complete modifications to existing services on related systems, ensuring proper product usage and standards are met and maintained
Identify product utilization best practices based on business needs and provide tailored client training on site or Microsoft Teams as needed
Ensure all Treasury Management clients receive a positive client experience
Provide backup assistance to general support needs
Save appropriate Treasury Management related documentation into Bridgewater’s internal record retention system
Maintain up to date knowledge of Treasury Management products system functionality
Perform other duties as assigned or needed